HR Operations & Service Expert
$85k - $132.7kFull-time
Msccn
Role Description
The HR Operations & Service Expert provides strategic leadership and oversight for HR service delivery enablement and operational effectiveness across the global HR ecosystem. This role serves as a senior advisor to HR Operations leadership, provides guidance and support to Lead Consultants and Service Managers, and drives the continued maturity of the HR service delivery operating model.
- Lead complex service management portfolios and enterprise-wide operational initiatives.
- Provide guidance, coaching, and support to Lead Consultants and Service Managers on service issues, complex escalations, and operational priorities.
- Partner with senior HR and COE leaders to influence service strategy, governance, and operational roadmaps.
- Develop and mature service management frameworks, governance standards, and operating practices.
- Establish enterprise reporting, metrics, and analytics that provide transparency into service performance and operational effectiveness.
- Lead resolution of complex service issues, operational barriers, and cross-functional challenges.
- Conduct quality reviews and identify opportunities to improve service delivery consistency, compliance, and employee experience.
- Drive operational excellence initiatives that improve quality, efficiency, scalability, and effectiveness across the service delivery ecosystem.
- Ensure consistency and standardization across global service delivery partners and operating models.
- Lead vendor governance activities, service reviews, contractual performance discussions, and continuous improvement initiatives.
- Develop organizational capability through mentoring, coaching, knowledge sharing, and service management leadership.
- Partner with senior leadership to shape future-state service delivery capabilities and transformation initiatives.
Qualifications
- 7 or more years of experience in HR Operations, Shared Services, Service Delivery, Service Management, Vendor Management, HR Programs or related disciplines.
- Demonstrated success leading complex global operating models and HR service delivery functions.
- Strong executive presence with proven ability to influence senior leaders and enterprise stakeholders.
- Extensive experience driving operational transformation, governance, and continuous improvement initiatives.
- Proven experience managing global vendors, outsourced partnerships, and service performance frameworks.
- Demonstrated capability building, coaching, and leadership experience across complex operational environments.
Requirements
- Must have the following, plus all other noted qualifications.
Benefits
- Expected compensation for this role ranges from $85,000 - $132,700 annually.
- Actual salary offered to successful candidates will vary based on their skills and experience.
Vacancy posted 22 hours ago
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