HR Operations & Service Expert [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a HR Operations & Service Expert based in the United States.

This role offers the opportunity to drive operational excellence within a large-scale HR organization by improving service delivery, managing strategic partnerships, and optimizing workforce processes. The HR Operations & Service Expert will serve as a key leader connecting internal HR teams, centers of expertise, service providers, and external vendors. You will oversee service management practices, establish performance standards, and implement solutions that enhance efficiency and employee experience. This position combines strategic thinking, operational leadership, and relationship management in a collaborative remote environment. You will lead process improvements, governance initiatives, and service transformation efforts that support broader organizational goals. This is an impactful opportunity for an experienced HR operations professional to shape the future of HR service delivery.

Accountabilities:

The HR Operations & Service Expert will lead HR service operations, vendor relationships, and process improvement initiatives to ensure effective, scalable, and high-quality HR support.

• Manage HR service operations and oversee relationships with internal teams, HR centers of expertise, managed service providers, and external vendors.
• Establish, monitor, and manage service-level agreements (SLAs) to ensure alignment with organizational objectives and service standards.
• Own vendor management processes, including relationship governance, performance tracking, policy development, and continuous improvement initiatives.
• Oversee HR transaction support content management, ensuring timely updates, stakeholder collaboration, and compliance with approval processes.
• Partner with key stakeholders to design and implement enhanced HR programs, operational improvements, and strategic initiatives.
• Lead complex service improvement projects, process redesign efforts, and operational transformation programs.
• Develop and maintain governance frameworks for issue resolution, escalation management, change requests, demand management, and training needs.
• Support transition management activities by identifying opportunities to improve service scope, efficiency, and shared services delivery.
• Provide leadership and direction to HR operations teams, fostering collaboration, innovation, accountability, and effective communication.

Requirements:

The ideal candidate is an experienced HR operations leader with strong service management expertise, strategic problem-solving abilities, and the ability to build effective partnerships across complex organizations.

• Bachelor’s degree or equivalent professional experience preferred.
• 7+ years of experience in HR operations, service management, vendor management, or related business operations roles preferred.
• Proven experience managing service-level agreements, operational metrics, and continuous improvement initiatives.
• Strong understanding of HR processes, shared services models, and enterprise service delivery environments.
• Experience managing relationships with external vendors, service providers, and internal centers of expertise.
• Strong project management skills with the ability to lead complex initiatives and drive measurable outcomes.
• Excellent communication, stakeholder management, and influencing skills across multiple organizational levels.
• Ability to develop governance structures, resolve complex issues, and implement scalable operational solutions.
• Strong leadership capabilities with experience guiding teams and promoting a collaborative, high-performance culture.
• Ability to work effectively in a remote environment with strong organization and prioritization skills.

Benefits:

• Competitive annual compensation ranging from $85,000 to $132,700, based on skills, experience, and qualifications.
• Fully remote work opportunity within the United States.
• Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to support remote work expenses.
• Opportunity to lead meaningful HR transformation initiatives and improve enterprise service delivery.
• Collaborative environment focused on innovation, operational excellence, and professional development.
• Leadership opportunity within a large-scale HR operations function.
• Access to career growth opportunities and resources to support long-term success.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.