Senior Commercial Strategy & Operations Lead, Network Field Operations

Job Description

Job Description

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT , individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

About the Team

Commercial Strategy & Operations ("CSO") (i.e., Lantern's Revenue Operations team) supports the President and his broader go-to-market function, including Employer Sales, Employer Client Success, Provider Network Growth and Success, Marketing, and Partnerships (health plans, ecosystem partners). CSO is responsible for Commercial strategy (how we grow), planning (resourcing, goals, compensation), insights, systems & tools, and data. This role sits within CSO and directly supports the Network function.

Network is an end-to-end Commercial team within Lantern's broader Commercial organization, which encompasses:

1. Growth: adding new, high-quality providers to our Network, which is our core offering to the market and expands access to our 12 million members
2. Implementation: once the contract is signed, enabling the new providers to be accessible to members in need of care quickly and effectively
3. Success: account management of our existing provider clients to ensure they are engaged, high-performing, and retained within the network

Your Mission

The Network team underpins Lantern's differentiated Network of Excellence model, which enables the company to deliver lower-cost, higher-quality specialty care to millions of members across the US. By contracting with top-performing providers nationwide and pairing that network with concierge navigation and rigorous clinical analytics, you will be supporting the team that allows Lantern to reduce specialty care costs for employers and members, improve outcomes, and deliver a superior member experience.

Reporting to the VP of Commercial Strategy & Operations, the Senior Commercial Strategy & Operations Lead – Network Field Operations will serve as the primary strategic and operational partner to the SVP of Network and her leadership team. You will enable the SVP of Network to achieve her objectives through best-in-class annual planning, systems and AI-led automation, data capture, operating rhythms, insights, and day-to-day execution.

You will act as both a thought partner and operator, translating strategy into execution across Growth, Implementation, and Success. You will build and run the Network Rhythm of the Business, including forecasting and client health, as well as developing the growth plans, financial models, and cross-functional dependencies to scale the Network team at Lantern.

Ultimately, your work will directly impact Lantern's ability to deliver care to members, win blue-chip employer clients, efficiently scale a function, and build a world-class business.

Location : Hybrid | NYC

What You Will Do

• Serve as the primary strategic and operational partner to SVP Network, joining her leadership team, influencing her decisions, and executing cross-functional strategic initiatives
• Build, own, and defend the Network Annual Plan, including capacity models, quotas, compensation plans, KPIs, and operational priorities
• Design and lead the Network Rhythm of the Business, including forecasting, KPI reviews, and meeting cadences, anchored by clear and actionable reporting
• Partner with GTM Systems to define and prioritize the Salesforce roadmap for Network, including gathering detailed business requirements and advocating for high-impact improvements and builds
• Ensure strong data integrity and governance across Network workflows, enabling high trust in reporting and downstream partners
• Build new processes and ways of working in a fast-evolving environment, ensuring changes are successfully implemented and sustained
• Identify and operationalize AI use cases across Network workflows (e.g., forecasting, reporting, provider data hygiene), improving efficiency and decision-making

What You Will Bring

• Bachelor's degree in a business or related field
• 8-12 years of total professional experience, with a background that spans management consulting or investment banking and Business or Revenue Operations at a high-growth company
• Advanced Microsoft Excel or Google Sheets skills, with prior experience building operational or financial models
• Highly analytical systems-thinker who connects the dots and recognizes the downstream impacts of changes within a system
• Experience using and gathering Salesforce.com (SFDC) business requirements (note: SFDC administration experience not required)
• Experience applying AI or automation in business operations contexts to improve efficiency and reduce manual work

Bonus

• Previous experience in digital health point solutions or broader healthcare industry
• Experience leading complex, cross-functional initiatives with strong program management discipline
• MBA

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

The compensation range for this role will be commensurate with the candidate's experience. The estimated salary range for New York based candidates is $140,000 - $180,000 plus annual discretionary bonus.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.