Part-Time Onsite End User/Desktop Support Technician

Onsite End User/Desktop Support

Onsite End User/Desktop Support-HW and SW support-MS products.

Start Date - End of April 2026 - PT - 6 week assignment to start

3 days per week - 24 hours per week

Onsite - NYC, NY

This position may extend with the potential to go 40 hrs per week.

Essential Functions

• Maintain a high level of system support and client satisfaction to end-users at all times.
• Be knowledgeable, responsible and enhance Legends' PCI and data privacy activities at the location
• Support, monitor, test and troubleshoot user and system related hardware and software problems. Escalates as appropriate.
• Primary POS contact for hardware and software problems.
• Oversee the scheduling of qualified resources to troubleshoot and resolve issues and escalate as appropriate.
• Receive training, self-educate, and hence supports the technology Legends used to support operations at the facility.
• Assist or train others on the systems and features.
• Provide timely attention to Corp East Helpdesk requests.
• Assesses the validity of the requests as they arrive, ensures the details within the ticket are complete and that the impact and criticality of the issue is correctly assessed.
• Does their best to resolve the issue if able. Re-allocates and/or escalates requests as appropriate
• Performs daily ticket maintenance and management.
• Follows up on requests and annotates tickets as appropriate with progress and status. Ensures the requestor stays informed.
• Works with 3rd party systems and hardware providers to diagnose and address issues.
• Plan, prepare, and coordinate maintenance windows for updates, upgrades and patches.
• Maintain, clean, repair, upgrade and replace hardware as needed, process RMAs and ensure technology availability is at a maximum.
• Pay special attention to time sensitive business requests and makes smart decisions to ensure minimal user/customer impact for their regular workday.
• Provides basic user account maintenance across all Legends systems.
• Performs tier one and two support on back office equipment and business productivity tools
• Works with other team members in the requirements, creation, maintenance and updating of desktop/laptop images and software used for general deployment.
• Makes pragmatic recommendations on system and process enhancements.
• Ensures configurations, system features and site information are appropriately documented, especially for the club.
• Establish and maintain a thorough knowledge of the organization and technology standards.
• Responsible for communicating, promoting and adhering to IT standards.
• Assists with controlling hardware, software and telephone inventory.
• Other duties as assigned.

Qualifications

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Keyboarding skills and computer proficiency with software knowledge to include MS Office.
• Excellent interpersonal, written, and oral communication skills required.
• Must be detail oriented, organized, service oriented and responsible.
• Strong customer service and presentation skills.
• Able to motivate themselves and a team to work together in the most efficient manner.
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT site they manage to ensure its 24x7 availability.
• Able to analyze user needs, problem-solving and reach acceptable solutions.
• Able to perform effectively with supervision, either independently or as a team member.
• Comprehensive knowledge of POS, printers, peripherals and desktops/laptops and PC applications.
• A practical knowledge of Intranet and Internet Technologies, servers, networking and telephony.
• Good understanding of network troubleshooting including TCP/IP, VLAN's, and wireless.
• Experience working with managed service providers.
• Able to maintain confidentiality of information and systems.
• Knowledge of security, compliance requirements and practices.
• Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day.
• Must be able to lift up to 50 pounds.

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.