Desktop Support Technician

Our client is seeking an experienced Desktop Support Engineer to provide high-touch, onsite and remote end-user support in a professional, fast-paced environment. This role will support a global user base and requires strong technical troubleshooting skills, excellent customer service, and a polished professional presence.
Key Responsibilities End-User Support (L2/L3)
* Provide advanced troubleshooting for hardware and software issues across Windows environments
* Support finance, tax, and accounting applications, including Bloomberg terminals
* Deliver timely resolution to incidents and service requests with a strong focus on user experience
Device Provisioning & Lifecycle Management
* Perform new hire onboarding, device refreshes, and offboarding as part of a Device-as-a-Service (DaaS) program
* Image, configure, and deploy laptops and peripherals
Imaging & Modern Device Management
* Support Azure AD / Entra ID-joined devices
* Manage device provisioning using Intune and Windows Autopilot
* Provide limited support for legacy SCCM imaging environments
Onsite & White-Glove Support
* Perform moves, adds, and changes (MAC work)
* Deliver in-person, white-glove support to end users in a high-touch environment
Conference Room & AV Support
* Support Logitech Microsoft Teams Rooms (MTR) systems
* Assist with meeting setup, troubleshooting, and basic AV support
Additional Exposure (Training Provided)
* Mobility (mobile devices)
* Telecom (basic exposure)
* Audiovisual systems
* These areas are not required on day one and will be learned on the job
Required Skills
* Windows desktop support
* Device imaging and deployment
* Desktop troubleshooting
* Microsoft Intune
* Windows Autopilot
Top Skills
* Windows
* Imaging
* Desktop Support
* Intune
* Autopilot
Environment & Team
* Approximately 900-1,000 users globally, with occasional support for an extended ecosystem of 2,000+ users
* Team of approximately 10 field support technicians
* Professional, client-facing environment with high service expectations
Qualifications & Attributes
* Strong interpersonal and communication skills
* Professional, polished presence
* Proven ability to provide excellent customer service in an in-person support role
Experience Level
* *Intermediate*
*Job Type & Location*
This is a Contract position based out of New York, NY.
*Pay and Benefits*The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in New York,NY.
*Application Deadline*This position is anticipated to close on May 26, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.