Customer Experience Accounts Receivable Supervisor

Customer Experience Accounts Receivable Supervisor Location: Kennesaw, GA Job Description Summary Collections Supervisor will support the Credit and Collections function within a BSC. The Collections Supervisor is responsible for the daily activities of Collectors related to the collection function, including regional and/or cross‑business unit customer accounts and close coordination with Division and Regional Company management. This will require an experienced person that has an understanding of collections, customer service, dispute identification and commercial transactions. Responsibilities Supervise a team of approximately 6‑9 customer experience representatives for National/Strategic accounts. Scheduling, training, performance evaluation, coaching, and deployment of resources within the department. Provide training and development of Collectors to maximize receivables turnover, minimize risk of loss and provide support to the Division and Regional Companies to help effectively maximize sales growth and profitability. The position will require the ability to lead a team of collectors in order to achieve the goals of the organization. Required Qualifications High school diploma or equivalent Minimum of 3‑5 years of experience in accounts receivable (B2B), with at least 1‑2 years in a supervisory or lead role. Proven track record of managing and motivating a team in a fast‑paced environment. Strong understanding of accounts receivable principles, collection techniques, and credit management. Excellent communication (written and verbal), interpersonal, and negotiation skills with a strong customer service orientation. Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, especially Excel. Preferred Qualifications Previous manufacturing experience a plus Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short‑term and long‑term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre‑tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full‑time employees. Additionally, we offer our eligible employees a 401(k) plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility. Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at View email address on click.appcast.io. California Privacy Notice #J-18808-Ljbffr