Specialized Operations Associate

Specialized Operations AssociateUnder the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department.Who You Are:Demonstrates comfort in flexing all communication styles and establishes positive interpersonal relationshipsEvaluates progress against key performance drivers and assess organizational opportunities and risksDrives positive outcomes through objectives and measures while monitoring progress and resultsConsistently generates and shares original ideas, tackling both simple and complex problemsYou Also Have:Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technologyAbility to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervisionAbility to work a flexible schedule as per business needs & adheres to Dependability standardsDemonstrates attention to detail and keeps personal work space organizedAbility to apply store policies & procedures to help in decision-makingVerbal and written communication skills; handles telephone and face to face interactions effectively and professionallyMaintains confidentiality when handling issuesOther store initiatives as assigned by managementAs The Specialized Operations Associate, You Will:General OfficeOpening the store: safe, controller, registers and distributing reportsMaintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cashResolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packagesJewelry OperationsFollows Jewelry Standards and Shipping GuidelinesReceive, verify, and properly book all jewelry in accordance with Company standardsEffectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changesRetrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standardsEnsure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciledMaintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoicesReceive and verify all merchandise for trunk shows, assist in show set-up/take down and recap resultsPrepare and submit all special order requests and Statements of Sale when requestedCommunicate with Corporate Merchants, Account Payable, Inventory Control and vendors as neededCommonInternal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)Assist managers and associates on the selling floor as necessaryProcess Fulfillment ordersAd hoc responsibilities as neededYour Life and Career at SFA:Be a part of a team of disruptors focused on stores and redefining the luxury experience.Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporateA culture that promotes a healthy, fulfilling work/life balanceBenefits package for all eligible full-time Associates (including medical, vision and dental)An amazing Associate discountSalary and Other Compensation:The starting hourly rate for this position is between [$16.24 - 20.30 per hour]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Thank you for your interest in SFA. We look forward to reviewing your application.SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.