Call Center Outreach Manager
$62.2k - $103.6kM&T Bank Corporation
- # Call Center Outreach ManagerApply: Hybrid Position: Getzville, NY: Full time: Posted Yesterday: R85243# **Overview:**Responsible for directing the day-to-day activities for a unit. Manages approximately 10 FTEs (or with fewer employees but covering diverse disciplines and/or complex functions).## **Primary Responsibilities:*** Oversee the daily activities of a unit of employees to meet the objectives of the assigned department.* Direct staff in the appropriate techniques of customer service, collections or account servicing, as applicable.* Resolve disputed transactions in a timely and cost-effective manner. Negotiate effectively on customer calls.* Compile month-end data for distribution to and decision-making by management.* Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans.* Evaluate unit processes, procedures and policies routinely in an effort to increase operational efficiency of units managed.* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.* Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.## **Scope of Responsibilities:**Manages workflow of medium complexity and risk exposure and acts largely independently.External contacts include customers, vendors and outside agencies.Has charge off authority within established authority levels.## **Supervisory/ Managerial Responsibilities:**Manages a team of professionals (includes people, budget and planning).## **Education and Experience Required:**A combined total of 6 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 1 years' work leadership or supervisory experience.Excellent customer service skills with the ability to use tact and diplomacy.Strong knowledge of relevant spreadsheet, word processing, and presentation software.## **Education and Experience Preferred:**Bachelor's degree.Excellent oral and written communication skills.Strong knowledge of departmental systems, documents and procedures.#LI-111M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
- J-18808-Ljbffr M&T Bank Corporation
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Call Center Outreach Manager in New York, NY vacancy
$58k - $60k
Lead the Voice of WIS - Bring Patients Back In and Keep 19+ Centers Full Women’s Imaging Specialists (WIS) is on a mission:... ...and 160+ team members, we’re growing fast. We’re hiring a Call Center Manager (Outreach) to lead our centralized Outreach team. You’ll directly manage...OutreachFull timeSeasonal workWork at officeRemote workMonday to Friday$75k - $110k
...provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population... ...an experienced Clinical Call Center Manager (RN or LPN) to lead and... ...care coordinators, and patient outreach specialists. - Provide clinical...OutreachWork at officeRemote work2 days per weekEssen Medical Associates
New York, NY5 days ago$58.53k - $87.8k
...healthcare by collaborating with our inbound call center and directly overseeing the teams that conduct proactive member outreach. Leads and motivates teams that can... ...; monitor schedule adherence and work with management to ensure agent schedules meet capacity and...OutreachRemote job- ...Call Center Manager Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement and member health outcomes. Our mission is to provide access to comprehensive care...SuggestedWork at office
Amida Care
New York, NY5 days ago $60k - $80k
...a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra Health is looking for a Call Center, Manager to join our growing team. Job Summary: As the Call Center, Manager this role is pivotal in overseeing day-to-day operations,...SuggestedContract workLocal areaRemote workMonday to FridayAfternoon shiftWeekday workAcentra Health
New York, NY3 days ago$85 per hour
...Remote Medical Answering Service Call Center Manager Remote · US Only Full-time Daily Drop — Subscriber Perk Manage stress from managing calls. Lock in $85 off complete mental health care. The Floor Manager provides day-to-day leadership and operational oversight...Full timeCasual workWork at officeRemote workFlexible hoursCall 4 Health
New York, NY3 days ago$18 per hour
...Job Description Job Description Health Plus Management (HPM) is a Physician Support Organization and market leader... ...quality and compassionate care Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner...OutreachFull timePart timePrivate practiceWork at officeHealth Plus Management LLC
New York, NY9 days ago- ...ResMed is seeking a Manager, Call Center in the United States. This role involves leading a team of Customer Service Representatives to optimize performance and productivity while ensuring high levels of customer satisfaction. The successful candidate will have a strong...
ResMed
New York, NY3 days ago $70k
...Life of the Direct Sales Supervisor:\n \n Supervise staff of DSRs and participate in hiring, training, coaching and performance management. \n Accountable for the DSR team's achievement of bi-weekly/monthly sales goals. \n Responsible for ensuring that the DSRs...Full timeLocal areaFlexible hoursAfternoon shiftAstound
New York, NY4 days ago- Leading a team of call center associates, the full-time Call Center Manager will oversee daily operations, provide training and support, and ensure quality and productivity goals are met in a remote environment. Key responsibilities Oversee daily team activities and monitor...Full timeRemote work
- Leading multiple contact center operations, the full-time California Senior Call Center Manager will oversee service levels, customer satisfaction, and operational efficiency while managing budgets and workforce planning in a remote environment with occasional in-office...Full timeWork at officeRemote work
- ...clinic. The Front Desk Coordinator will manage patient reception, coordinate appointment... ...procedures. Answer incoming phone calls, respond to inquiries, triage messages, and... ...proper authorization, to support clinic outreach and community engagement. Consistently...OutreachFull timeWork at office
Hands of Hope Physical Therapy
New York, NY16 days ago - ...Responsibilities: Drive new business through outbound cold calls and cold emails Build and manage a strong sales pipeline Understand merchant needs... ...and interpersonal skills Comfortable with cold outreach (calls and emails) Eagerness to learn about our...OutreachFull time
Atyeti Inc
New York, NY17 hours ago - ...founder is very hands on and involved in the everyday account management giving clients senior level support every step of the way.... ...with the agency founders on appropriate business targets, outreach, proposal writing and onboarding. Responsibilities • Provide...OutreachFull time
Rachel Harrison Communications
New York, NY17 hours ago $110k
...you at $185k (uncapped)! Responsibilities: Prospect and run cold outreach to providers and facility owners Deliver clear demos of a complex technical product to non-technical users Manage a fast, high-volume sales cycle Own the full process from first...OutreachFull timeContract workWork at officeRemote workTalent
New York, NY23 hours ago- ...skills) Calendar/schedule/itinerary management Provide logistical support on multiple... ...maintaining accurate media lists, pitch calls, and other proprietary databases as directed... ..., press release distribution, media outreach and facilitation, press days, promotions...OutreachFull timeInternship
42West
New York, NY4 days ago - ...cultivating prospective institutional investor relationships through strategic market research, networking, and targeted outreach \n Own and manage the investor sales pipeline, tracking opportunities from initial engagement through onboarding while driving capital...OutreachFull time
Social Capital Resources
New York, NY11 days ago - ...position! \n \n Responsibilities: \n \n \n Support business development efforts through market research and outreach initiatives \n Manage and track the sales pipeline to drive new investor opportunities \n Delivering clear, accurate, and timely updates...OutreachFull time
Social Capital Resources
New York, NY1 day ago - ...Sales Account Manager Position Type: Full-time / Onsite Salary Range: 50-60K ESSENTIAL... ...into sales. You will make outbound calls, maintain organized sales records and... ...the CRM or sales tracking system. Keep outreach, meetings, and follow-ups on schedule so...OutreachFull time
Clarity Diagnostics
New York, NY3 hours ago $75k - $100k
...finance sales. What you'll do: Own a pipeline of small business owners seeking funding — from first outreach to close Make high-volume outbound calls (100+/day) using our CRM and dialer stack Present financing options tailored to each business's needs...OutreachFull timeWork at officeFlexibilityCapital
New York, NY1 day ago- Brunswick Corporation, through Freedom Boat Club, is seeking a Call Center Manager to lead and develop the customer service team for optimal member experiences. The role oversees operations, staffing, and service levels while driving KPI-based improvements. You will coach...Remote jobFull time
$180k - $200k
...engine from the ground up. The company is using AI agents to transform the patient journey, from call centre automation and referrals through to document processing, outreach and payments. You'll turn successful customer outcomes into stories, communities and...OutreachFull timeH1bVenture Up
New York, NY17 hours ago$120k - $140k
...to help us close deals. On a day-to-day basis, you will:Own and manage the full new business sales cycle for enterprise prospects -... ...territoryPartner with BDRs to generate qualified pipeline and improve outreach strategiesCollaborate with SEs, CS, marketing, product, and...OutreachShift workWix.com
New York, NY7 days ago- ...Junior Account Executive in New York to support new-business outreach and customer relationships. You’ll learn how to identify opportunities... .... Confidence using email, spreadsheets, and contact-management tools will help you get started. Develop Your Sales...OutreachFull timeInternshipMonday to Friday
Roylo Partners
New York, NY3 hours ago - ...driving subscription growth. What you'll do Identify and engage new prospects through targeted outreach and lead generation. Qualify opportunities and manage them through the full sales cycle — from discovery through trials and close. Partner with subject matter...OutreachRemote work
Taurus Search
New York, NY17 hours ago - ...complex negotiations. Generate pipeline through outbound outreach while managing a healthy sales forecast. Partner cross-functionally to design... ...and sales leaders. ⚡ Hiring Process # Intro Call (20 min) # Discovery Role Play (45 min) # Strategic Take-Home...OutreachFull timeWork at officeFlexible hours
Henderson Scott
New York, NY3 days ago $200k - $300k
...established companies operating across Northern America. From initial outreach to signed contract, you'll run the full cycle: proactively... ..., and win new business through strategic outbound efforts Manage the entire sales cycle: discovery, demo, negotiation, close...OutreachContract workWorldwideKatapult
New York, NY23 hours ago- ...opportunities with exciting brands. Building your own pipeline through proactive outreach and networking. Developing relationships with decision-makers and turning prospects into clients. Managing the full sales cycle, from the first conversation through to negotiation...OutreachFull time
Hatched Recruitment Group
New York, NY2 days ago $150k
...stakeholders and outpatient clinics. Manage the entire sales cycle - from prospecting... ...to inform strategy and future outreach. Stay informed about industry trends... ...offers a base salary of $150,000. Call to action If you are ready to make...OutreachFull timePeople With Chemistry
New York, NY3 days ago- ...relationships with insurance agencies, brokerages, and MGAs. You'll manage the full sales cycle-from prospecting and discovery through... ...pipeline of agency and brokerage prospects through outbound outreach, inbound leads, referrals, and industry events. Full-Cycle Sales...OutreachFull time
Cara
New York, NY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Outreach Manager. Be the first to apply!
Related searches
- member outreach specialist New York, NY
- homeless outreach New York, NY
- the outreach team New York, NY
- outreach representative New York, NY
- outreach intern New York, NY
- director of community outreach New York, NY
- customer outreach specialist New York, NY
- influencer outreach New York, NY
- outreach New York, NY
- director of outreach and engagement New York, NY