Front Desk Host

Front Desk Host - Dollywood's DreamMore Resort & Spa - Part Time Seasonal Job Category : Resorts Part-Time Rate : $16 USD per hour Locations Showing 1 location Description At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Front Desk Host who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Front Desk Host will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The purpose of the Front Desk Host is to assist Resort guests with any needs or questions that arise during check-in and check-out while providing a personalized and excellent customer service. The Host will be e fficient and courteous operation of all front desk duties and responsibilities is expected, in adherence to company policies and procedures. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Welcomes guests in a friendly, upbeat and positive manner, solves minor problems, and ensures guests have a great stay Enters data into computer, including some minor accounting functions Registers guests in and out of the conference center/resort Establishes and secures proper guest credit. Handles any billing questions and inquiries Utilizes customer service skills to help solve guest-related problems within scope of authority Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly Makes hospitality calls for new arrivals nightly Performs all accounting duties including posting charges, account settlements, and shift closing Maintains the front lobby area, ensuring cleanliness at all times Coordinates guest recreation as needed. Assists Conference Planning staff as needed Maintains accurate daily event information and daily posting of event sheet Maintains supply of informational brochures, flyers, and maps Maintains current knowledge of events in the area, points of interest, and services in the area Comprehensive knowledge of the park hours and special events Management reserves the right to change and/or add to these duties at any time Education and Experience Required Must be at least 18 years of age Basic computer knowledge and usage preferred At least six (6) months directly related front desk experience required Previous experience in a hospitality environment strongly preferred High school diploma or equivalent Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening Knowledge, Skills, and Abilities Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work Must be self-motivated and disciplined Must be able to prioritize and complete work assignments on a timely basis Must maintain strict confidentiality and judgment regarding privileged information Must be committed to continuous improvement Must have professional appearance with good personal hygiene Must promote and support a “team” work environment by cooperating and helping co-workers Must be able to be productive in a fast-paced environment Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills Able to comprehend instructions and retain information Able to perform duties consistent with creating a safe and secure environment for hosts and guests Able to be flexible to handle frequent changes in priorities Able to add, subtract, multiply and divide with accuracy Able to communicate effectively with Hosts and Guests using approved communication methods Physical and Cognitive Requirements Lifting and Carrying: Position may require occasional to frequent lifting of up to 50lbs. utilizing company’s safety guidelines for safe lifting Mobility: Position may require intermittent toprolongedsitting,standingand/or walking for duration of shift, up to 13 hours. Employees may also be requiredto travel to various areas on property which may include changes in terrain,stairsand uneven surfaces Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands,armsor other body parts as part of typical job functions Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees maybe requiredto work indoors and outdoors Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods Able to meet the physical demands of the job Able to stand majority of the shift The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr