Customer Experience Agent- Greenville Area Transit

Job Description

Job Description

Mfinite Consulting LLC is hiring a Customer Experience Agent to support the City of Greenville's Transit Division at the G.K. Butterfield Transportation Center. This front-facing role is the first point of contact for transit riders-helping people get where they need to go, every day.

Responsibilities

• Greet and assist customers in person and by phone; answer questions and direct calls to the proper department.
• Sell GREAT bus fare media and Greyhound bus tickets; assist passengers using the ticket vending machine.
• Process and log complimentary ADA applications for GREAT paratransit riders and issue transit ID cards.
• Provide route, schedule, and fare information to transit customers.
• Enter customer requests and complaints into the system and route them to the correct department.
• Accept and store packages on behalf of Greyhound and process Greyhound ticket sales.
• Monitor the NextBus GPS system and alert the Transit Manager or Supervisor to any discrepancies.

Requirements

• 6–12 months of post-secondary vocational, technical, or business training, or equivalent experience.
• Up to one year of relevant customer service or administrative experience.
• Strong verbal and written communication skills.
• Basic computer/office software proficiency.
• Valid Class C Driver's License.
• Must pass a background check (criminal history, references, nationwide sex-offender registry check) and a pre-placement 9-panel drug screen.

Pay Rate

$18.00 per hour, with overtime paid at (1.5x) for hours worked over 40 per week.

Schedule

Shifts assigned within: Monday–Friday 7:00 AM–7:30 PM and Saturday 9:00 AM–4:30 PM. Closed on major holidays.

Benefits / Why Apply

• Competitive, weekly-paid hourly rate.
• Dedicated Mfinite point of contact for scheduling and support.
• Potential path to temp-to-hire conversion with the City of Greenville.
• Stable, public-service work environment.

EEO Statement

Mfinite Consulting LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable federal, state, or local law.