Customer Service Rep

Job Description

Job Description

Advance Mechanical, Inc. in Greenville, NC is calling all friendly problem-solving masters to apply to join our team as a full-time Customer Service Rep!WHY YOU SHOULD JOIN OUR TEAMWe are an established heating and air conditioning company that heavily invests in our employees. We pay our Customer Service Reps a competitive wage of $15.00/hour with the potential to earn up to $50,000/year. Our team also enjoys great benefits, including health insurance, retirement with a company match, paid training, and plenty of opportunities for advancement and growth. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!ABOUT ADVANCE MECHANICAL INCWe are a family-owned company that proudly serves Greenville, NC and its surrounding areas in Pitt and Beaufort Counties. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs. For over 30 years we have been conscientious in our pledge to be "customer committed".We have been awarded the Technician Seal of Safety for our dedication to hiring top-notch, trustworthy employees who strive for industry excellence. We invest heavily in training for those who are interested in professional growth with an established company.ARE YOU A GOOD FIT?Ask yourself: Can you maintain a positive and helpful demeanor throughout a workday? Are you highly organized and detail-oriented? Do you have excellent communication and interpersonal skills? Are you eager to help however possible? Can you effectively prioritize multiple tasks? If so, please consider applying for this Customer Service Rep position today!YOUR LIFE AS A CUSTOMER SERVICE REPThis full-time position works in our office Monday - Friday, 8 AM to 5 PM. Additionally, we provide a full hour for lunch. This is not a work-from-home position. There will be a weekly rotating on-call schedule from 5:00 pm to 7:00 pm. As a Customer Service Rep, you play a critical role in our air conditioning and heating company. You arrive at the office ready to provide the excellent service our trusted company is known for. Exhibiting your ability to connect with customers easily, you tackle various essential tasks, including taking incoming calls, dispatching calls to notify clients of any schedule changes, and completing daily call logs and reports.Our office could not operate without you, and you take great pride in the hard work you do every day. You thoroughly enjoy serving others and playing an important part in keeping our air conditioning and heating company running smoothly!WHAT WE NEED FROM YOUHigh school diploma or equivalentAbility to develop tools that create efficiencies within a departmentKnowledge of Microsoft Excel, Word, and PowerPointFluency in both English and Spanish would be a plus. An associate degree would also be preferred, but is not required. If you can meet these requirements and perform this office job as described above, we would be happy to have you as part of our team!Location: 27834