SAP Customer Service Order Management Specialist

Job Title: B2B Customer Service & Order Management Specialist (SAP Required) Location: Houston, TX 77084 (100% onsite) Are you a highly organized, detail-oriented professional with a proven background in B2B order management? We are looking for a specialist to own the entire Order to Cash lifecycle, ensuring our customers' orders are processed flawlessly from entry to invoicing. This is a critical role that requires accuracy, process adherence, and excellent coordination skills within a high-volume environment. What You'll Be Doing:

• End-to-End Order Management: Handle the complete customer order process (Order to Cash), from the moment an order comes in (via email/shared inbox) until it is successfully shipped and billed.
• SAP Data Entry & Integrity: Accurately enter and manage all order details in SAP, including double-checking pricing, customer information, and inventory availability. Proficiency in SAP is a must-have skill.
• Fulfillment & Logistics Coordination: Verify order fulfill-ability (inventory and credit checks) and work closely with internal teams (Logistics, Sales, and Production) to ensure timely shipment.
• Customer Communication: Confirm orders to customers, handle inquiries like "Where’s my order?", and manage changes, delays, or issues professionally.
• Invoicing & Issue Resolution: Ensure correct invoicing, and manage post-sale issues such as complaints, returns, or credits.

What We’re Looking For:  

• Experience: Minimum 5 years' Proven experience in order entry, order management, or a similar B2B Customer Service role.
• Technical Skills: Must be comfortable and proficient in using SAP. Familiarity with Excel/Microsoft Office is also required.
• Competencies:
  • Highly organized and detail-oriented.
  • Ability to manage high volumes of work and multiple orders/issues simultaneously.
  • Focus on accuracy (pricing, orders, invoices).
  • Excellent written and verbal communication skills for both internal and external stakeholders.
  • Comfortable working in a very process-driven environment.

salary: $30 - $35 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Manage the "Order To Cash" (OTC) cycle for all assigned orders, ensuring optimal customer service and compliance with all laws, regulations, and company procedures.
• Provide excellent customer service by building and maintaining effective internal and external relationships.
• Ensure the use of established processes, best practices, and effective process controls to maintain adherence to service levels.
• Help achieve key operational KPIs (e.g., order confirmation time, first-time right, touches per order).
• Interface and collaborate with Business/Business Lines, Sales, Logistics, Planning, Controlling, and Production teams.
  
  

Skills

• Order to Cash processes (5 years of experience is required)
• SAP (5 years of experience is required)
• Customer Service (1 year of experience is required)
• Inside Sales
• Customer Operations
• B2B Business to Business
• Order Fulfillment

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.