Program Assistant

Job no: 558952 Work type: Staff Location: Pomona Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services, On-site (work in-person at business location) Undocumented Students Services supports the holistic success (academic, personal, professional) of undocumented students at Cal Poly Pomona. Services are open to all in the Bronco community, which includes students who come from mixed‑status families, Temporary Protected Status (TPS), refugee status, and undocumented with or without Deferred Action for Childhood Arrivals (DACA).

DUTIES AND RESPONSIBILITIES

Outreach, Community Engagement, and Special Projects Assist with outreach efforts for Undocumented Students Services (USS), and other departmental outreach efforts as needed (i.e., outreach events, tabling, enrollment support) Assist with community engagement both on and off campus with community organizations and/or donors as appropriate. Assist with the program/center newsletter(s), website, and social media. Assist with special projects as needed with event planning, coordination, and facilitation (i.e., Student Retreat(s), monthly meetings, community events, Success Seminars, mixers, graduation events, etc.) Programming and Student Development Assist students, faculty, staff, and visitors visiting the office/center and make appropriate referrals to on and off campus resources as needed. Help with the logistics and coordination of educational enrichment and community building activities that foster a positive learning community and leadership development for students. Assist with the leadership development of office student staff (Peer Mentors, Student Engagement Ambassadors, etc.); assist with onboarding and trainings, etc. Administrative and Operational Support Assist with various office and program operational tasks such as office coverage, tracking, reports (i.e., scholarship, verification tracking, etc.), assessment, etc. Support the administrative and logistical needs required to execute services successfully (i.e., travel, communication, RSVPs, room reservations, catering, invoices, etc.). Assist with hiring and payroll of student staff (Handshake postings, HR paperwork prep, and student timesheets, etc.) Participate in meetings, committees, and professional development activities Meet regularly with Lead(s); follow up on action items as appropriate. Participate in SSEP and unit area(s) staff meetings and assigned committee meetings. Participate in department in‑services training, professional development activities as appropriate and needed to better serve SSEP student populations.

QUALIFICATIONS

Combination — Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration, or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis. DL NUMBER - Driver License, Valid and in State Possession of these knowledge and abilities is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate‑level job‑related education may be substituted for the required experience. Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures, and activities of the specific campus to which the position is assigned; and the basic principles, practices, and major trends in the Student Services field to which assigned. Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; and establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.

PREFERRED QUALIFICATIONS

Knowledge and experience working with undocumented, low‑income, first‑generation, and diverse student populations Strong verbal and written communication skills, including phone and in‑person, emails, texts, etc.; communicate and listen attentively Excellent interpersonal communication skills, ability to cultivate strong interpersonal relationships with students, faculty, and staff and work effectively with individuals of varying social and cultural backgrounds Must protect the confidentiality of student personal information and comply with the Family Educational Rights and Privacy Act (FERPA) Must comply with all university procedures and policies; interpret CSU admissions and financial aid guidelines Technology savvy; proficiency in Microsoft applications Out of State Work The California State University (CSU) system is a network of twenty‑three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out‑of‑State Employment Policy prohibits hiring employees to perform CSU‑related work outside California. Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. Education Code 89521 Requirements Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct. CSU Classification Salary Range This position is part of the APC bargaining unit 4. The CSU Classification Standards for this position are located on the CSU Classification Standards website. The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $4,150 and maximum $5,076 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. University Driving Requirement Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria: 1. Have a valid California or other State Driver’s license. 2. Have no more than 3 motor vehicle violations or have been the cause of 3 accidents in a 12‑month period (or any combination of 3 thereof). 3. Not have more than 3 DMV Points, if their license is Class C or, 4. Not have more than 5 DMV Points, if their license is Class A, B, or C with endorsements. Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including the Jeanne Clery Campus Safety Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator. Equal Employment Opportunity Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209, and other applicable state and federal anti‑discrimination laws, and CSU’s Nondiscrimination Policy. Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Advertised: Jun 11 2026 Pacific Daylight Time Applications close: Jun 25 2026 Pacific Daylight Time #J-18808-Ljbffr The California State University