Dispatcher

Job Title

Two-Way Base Station Radio Communications Operator

Job Description

Operate the two-way base station radio communications system. Receive incoming calls regarding emergencies, or non-emergency assistance within the College District and general public. Determine situation and level of priority and dispatch units in accordance with established procedures and notify appropriate personnel as needed. In-person work on campus is an essential function of this position.

Essential Functions

Responsible for operating the district two-way radio communications system. Receive incoming telephone calls regarding crimes, disturbances, fires, medical or police emergencies, or non-emergency assistance within the College District and general public. Determine situation and level of priority and dispatch police officers and security personnel to situations requiring police intervention or assistance. Relay information and messages to and from emergency sites, to officers and emergency response personnel or other law enforcement agencies. Maintain contact with caller until responders arrive. Handle inquiries from officers on stolen vehicles, vehicle registrations, and request for traffic and criminal warrant checks on individuals. Provide onsite technical support to the Police Department. Enter, update, and retrieve information from the National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) network and computerized data system, as requested. Maintain recorded details of telephone calls, radio, dispatches, and messages. Receive, mark, and store evidence for officers on pending criminal cases. Issue and collect vehicle and facilities keys from officers, security guards, faculty, staff, and custodial personnel. Observe and reset the building intrusion detection and alarm system and card reader access. Observe scanned maps of the district fire alarm system and video surveillance system which includes parking lots, buildings, vehicles, and individuals. Dispatch officers to check when necessary. Provide onsite clerical support by maintaining a variety of logs. Track room request activities, property control records and inventory of police department property. Process and log background checks. Assist with coverage of front office when short staffed. Issue temporary parking permits and equipment to students with disabilities. Receive and issue lost and found property and answer district phone calls after normal business hours. Perform other duties as assigned.

Qualifications

Required Qualifications: 1. High School Diploma or equivalent and three (3) years of related experience. 2. Certified in Law enforcement information databases: National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) database, National Law Enforcement Telecommunication System (NLETS) by State agency or be certified within twelve (12) months from the date of employment. 3. Ability to communicate effectively, both, oral and written. 4. Knowledge and ability to use radio communications systems. 5. Strong interpersonal skills. 6. Ability to analyze complex or difficult situations quickly, objectively, and act accordingly. 7. Ability to cope with situations firmly, courteously, tactfully and with respect for others. 8. Must be a U.S. Citizen. 9. Must successfully pass a thorough, comprehensive background investigation. *Failure to turn in required documents on checklist will result in disqualification. 10. Must successfully pass a fingerprint check by the Department of Public Safety (DPS) and the Federal Bureau of Investigations (FBI). 11. Must submit a copy of Military Discharge Form (DD-214), if applicable. 12. Must not have any criminal convictions as mandated by TCIC, NCIC, NLETS. Special Conditions: 1. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College's policies and procedures. 2. Position requires working day shift, evening shift, graveyard shift and extended work hours to include weekends and holidays. 3. Extension of application deadline.

Other Requirements

Individuals desiring consideration MUST complete and submit an EPCC Application for Employment on-line by the announced deadline. COPIES OF ACADEMIC TRANSCRIPTS MUST BE uploaded with the application. CURRENT EMPLOYEES ARE ALSO REQUIRED TO UPLOAD THEIR TRANSCRIPTS WITH EACH SUBMITTED APPLICATION; TRANSCRIPTS IN PERSONNEL FILES CANNOT BE ACCESSED BY EVALUATORS FOR THIS PURPOSE. APPLICATIONS SUBMITTED WITHOUT TRANSCRIPTS WILL NOT BE CONSIDERED. Only documents stating 'Transcript' or 'Unofficial Transcript' will be accepted. Other documents (Degree Audit, Degree Summary, Program Summary, etc.), uploaded in lieu of transcripts will not be accepted. If you are unable to attach your transcripts to your application, please mail your transcripts to El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents MUST include the position title and posting number for this position vacancy.

A letter of application, resume, letters of recommendation, and other supporting documents are optional but highly encouraged and may be submitted on-line with the application form or forwarded to the Human Resources Department at El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents must be received by the application deadline. Documents received after the application deadline will not be accepted. Copies of transcripts must reflect completed coursework and conferred degrees. All academic coursework and degrees must be from an accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation). Transcripts issued in a language other than English must be accompanied by a full translation (word for word) by a current member of the National Association of Credential Evaluation Services (NACES). Additionally, each foreign transcript must be evaluated for equivalency to United States accredited coursework. Applications containing foreign transcripts that are not accompanied with the above required documentation will not be considered. In accordance with federal law and as a condition of employment, the successful candidate must furnish documentation verifying employment authorization eligibility and identity before being employed. The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability and veteran status.

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, reach with hands and arms and talk or hear. The employee is occasionally required to stand or walk. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.