Donor Center Technician 1

Job Summary

This role is responsible for determining donor eligibility, plasma collection and product processing while maintaining compliance.

This Is What You'll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.

• Maintain high levels of customer service, donor confidentiality, and a positive donor experience.

• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality.

• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.

• Perform plasma collection and processing, including sterile product and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.

• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.

• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.

• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.

• Maintain complete and accurate recordkeeping in compliance with company SOPs.

• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.

• Troubleshoot machine issues and perform routine quality control checks on equipment.

• Perform other duties as assigned.

This Is What It Takes

• High school diploma or equivalent (GED).

• Three (3) months' experience in clerical or customer service position preferred.

• Specific certification or licensing based on State requirements.

• Basic computer knowledge and skills.

• Ability to speak, read, write (legibly and accurately), and understand English.

• Bilingual in Spanish preferred (location specific).

• Strong customer service, organizational, and communication skills.

• Ability to read, follow, and interpret regulations, instructions, and manuals.

• Ability to understand verbal instructions.

• Ability to read numbers on screening equipment and perform basic mathematical calculations.

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment).

• Ability to sit or stand for extended periods.

• Ability to tug, lift, and pull up to thirty-five (35) pounds.

• Ability to bend, stoop, or kneel.

• Occupational exposure to blood borne pathogens.

• Ability to view video display terminal less than 18" away from face for extended periods of time.

• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.

• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.

• Ability to use assistive devices if needed for mobility or communication.

• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.

• Ability to use a computer and other office equipment.

• Ability to communicate effectively, both verbally and in writing.

• Ability to focus and concentrate on tasks for extended periods.

• Ability to navigate the office environment safely, including stairs and elevators (if applicable).

• Ability to travel up to 20% via airplane and vehicle (if applicable)

Do Satisfying Work. Earn Real Rewards and Benefits

We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time

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