Document Fulfillment Specialist

Part-Time Document Fulfillment Specialist

Medical Guardian is a rapidly growing medical alert company seeking a part-time Document Fulfillment Specialist in our center-city Philadelphia office. The ideal candidate for this role has a detail-oriented approach and can manage their workload independently with a focus on delivering on the commitments of the department.

We are seeking an individual with strong time-management skills who can provide valuable feedback about process changes that will better the team and the organization. If you thrive working in a fast-paced, results-driven environment, this is the opportunity for you!

Days/Hours: 3 days per week from 8:00 AM - 4:00 PM EST (22.5 hours per week)

Hourly Rate: $17/hour

Responsibilities:

• Open and distribute incoming mail.
• Prepare data for computer entry by compiling and sorting information/documents.
• Print documents from multiple queues and mail to customers.
• Print any internal documents required.
• Receive and process any returned mail.
• Update customer data in CRM systems based on incoming documents.
• Receive email correspondence from customers and take necessary actions.
• Process customer and account documents by reviewing data for deficiencies; resolve discrepancies and return incomplete documents to appropriate parties.
• Mail returned product to appropriate facilities.
• Maintain customer confidence by keeping information confidential.
• Maintain continuity of all accounts across various systems.
• Perform other duties as assigned.