Director of Client Success North Austin TX

Job Description

Job Description

Right at Home is seeking a dynamic and results-driven Director of Client Success to elevate our operations, champion quality assurance, and drive strategic growth. In this high-impact position, you will own the entire client and caregiver lifecycle—leading field execution, optimizing compliance tracking, and managing the overall service delivery for our busy in-home care agency.

If you are a motivated leader looking to run a critical business function, manage cross-functional initiatives, and directly influence organizational success, this role offers the autonomy and scope to build a rewarding career.

Right at Home is proud to be an industry "Employer of Choice," with employee satisfaction ratings far exceeding the national average. We believe that happy, well-respected teams deliver the best care.

• Competitive Salary (Paid weekly with direct deposit).

• PTO: 1 week of paid time off for every 6 months worked & paid holidays.

• A Rewarding Culture: Recognition, respect, and a supportive team environment.

Key Responsibilities

• Client Relationship Management: Lead and complete intake, introductory, and supervisory visits to ensure customized care plans, high client retention, and consistent quality of care.

• Operational Excellence & Compliance: Oversee critical visit tracking, audit compliance documentation, and utilize internal systems (like WellSky) to maintain precise data and optimized care coordination.

• Caregiver Support & Training: Champion onboarding, orientations, and continuous coaching to improve caregiver readiness, profile accuracy, and overall retention.

• Strategic Communication: Act as the primary bridge between clients, families, and internal care coordinators to resolve service gaps proactively and handle complex situations with tact and empathy.

What We Are Looking For

• Experience: Strong background in customer service, operations, or as a Leader.

• Skills: Exceptional communication, sharp attention to detail, strong problem-solving skills, and the flexibility to balance administrative audits with field presence.

• Heart: A reliable, trustworthy, and solution-focused leader dedicated to elevating the client-caregiver experience.

Apply now!