Front Desk Coordinator Lead

Job Description

Job Description

About the Role:

Madison Ophthalmology PLLC is looking for a friendly and organized Front Desk Coordinator to be the welcoming face of our practice in New York, NY. This is a fantastic opportunity to join a dedicated eye care team where your customer service skills and attention to detail will make a real difference in the patient experience.

Responsibilities:

• Greet and check in patients in a warm, professional manner
• Schedule, confirm, and manage patient appointments using practice management software
• Answer and route incoming phone calls, emails, and patient inquiries
• Verify insurance eligibility and collect patient co-pays and payments
• Maintain and update accurate patient records and demographic information
• Coordinate with clinical staff to ensure smooth patient flow throughout the office
• Handle medical records requests, referrals, and prior authorizations as needed

Requirements:

• 1+ years of front desk or administrative experience in a medical or healthcare setting preferred
• Familiarity with medical insurance verification and billing processes
• Proficiency with electronic health records (EHR) or practice management software
• Strong communication and interpersonal skills with a patient-first attitude
• Highly organized with the ability to multitask in a fast-paced environment
• Ophthalmology or specialty medical office experience is a plus
• High school diploma or equivalent required; associate's degree or higher preferred

About Us:

Madison Ophthalmology PLLC is a trusted eye care practice serving patients in the heart of New York, NY, committed to delivering exceptional vision care with a personal touch. Our patients return to us time and again for our expertise, compassionate care, and welcoming environment. We pride ourselves on building a supportive team culture where every staff member plays a vital role in our patients' health and happiness.