ECS Customer Service Representative

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Job Title: ECS Customer Service Representative Department: Engineering | Career Services Job Description Customer Service & Communication • Serve as the Customer Service Representative for Engineering Career Services (ECS), providing collaborative, high-quality, accurate, and efficient support to students, staff, faculty, and employers. • Respond to inquiries (phone, email, in-person) from students, employers, and others, and make appropriate referrals. • Facilitate successful use of ECS software and services for students; assist with user training and answer questions. • Work effectively with individuals from diverse backgrounds. Data & Systems Management • Manage student registration process. • Establish and monitor student accounts for texting and job search platforms. • Monitor data quality and maintain database integrity and confidentiality. • Collect, enter, and analyze data on student users; compile service statistics and assist with surveys. • Produce reports and provide data management and administrative support for ECS operations. Student Supervision • Supervise and train front desk student assistants. • Coordinates schedules to ensure adequate front desk coverage. Events & Administrative Support • Provide administrative support for ECS events, including signature events, workshops, career fairs, and recruiting functions. • Assist with information, outreach, and promotional activities. • Support website maintenance and digital signage. • Receive, sort, and distribute mail. Minimum Education: High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required Required Qualifications: Strong technical aptitude and ability to learn and apply new systems quickly. • Proven ability to provide professional, service-oriented support to customers. • Skilled in fostering positive interactions with a diverse population of students, staff, employers, and faculty. • Excellent listening, verbal, and written communication skills, with strong time management, organizational, attention-to-detail, and follow-up abilities. • Demonstrated commitment to accuracy, reliability, and dependability Desired Qualifications: 2-4 years of customer service and with MS Word, Excel, PowerPoint, Outlook and database use experience preferred • Bachelor’s Level Degree or equivalent educ/exp • Experience with web software like Drupal and Qualtrics is helpful but not required. Direct Reports- Six Students Additional Information: Required: Resume Hiring Range: $16.65 - $21.77 The actual salary paid to an individual will vary based on multiple factors, including, but not limited to, education, years of experience, internal equity, etc. Location: Hitchcock Hall (0274) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including: • Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost. • Paid time off, including sick and vacation time and 11 holidays. • State retirement plan or an alternative retirement plan, both with generous employer contributions. As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you. Review the Frequently Asked Questions for details on using Workday and submitting your application.