Security Division Manager

Brief description   

The position of Security Division Manager consists of planning, direction and management of all security operations for all job sites. The incumbent manages the operations of all locations and work is accomplished through a large staff of officers, shift leads and support staff. Work is performed under the general direction of the Operations Manager. 

Tasks  

• Plan, organize and coordinate the security officer & shift lead activities. 
• Ensure the compliance of operations and services with the policies established by client for each site. 
• Communicate daily with employee needs and schedules. Communicate with schedulers and Operations Manager on schedule changes.
• Ensure communication between the officers and department supervisors. 
• Conduct regular inspections of each job site to ensure sites are running according to company policies and procedures.
• Make sure all incident reports are being sent to Clients daily. 
• Create and update Post Orders as needed or make sure this is being done by your staff. 
• Direct and implement any disciplinary action as needed, with required documentation and follow up of alternative solutions. 
• Scheduling, modifying, & monitoring daily through Belfry for accuracy. 
• Control budgets for security operations and monitor expenses. 
• Ensure that inventory is kept up to date alongside the Operations Manager. 
• Communicate with upper management immediately when scheduling & job posts need to be posted or revised. 
• Support and coach Quality Control Supervisors and employees with any solutions & corrective measures they may need. 
• Work alongside QC Supervisors to ensure all needs are met and that QC Guard role is being fulfilled according to company standards. 
• Work alongside Training Manager to ensure guards are all trained to company standards as well as making sure everyone completes their 24 Hour Security Guard Training Course. 
• Conduct annual performance reviews alongside Operations Manager. 
• Communicate with Operations Manager weekly on site visits, site needs and employee needs. 
• Order, Inventory, & hand out uniforms to guards. 
• Fill in for last minute call out shifts as a last resort when no one else is available.
• Create, update & implement division specific documents, such as, SOPs, Policies & Procedures.

Qualifications and requirements   

Education & Experience  

• High School Diploma or GED required. 
• Associate's Degree or Bachelor's Degree in Criminal Justice, Business Administration, Security Management, or related field preferred. 
• Minimum of 3-5 years of security industry experience required. 
• Minimum of 2 years of supervisory or management experience required. 
• Experience managing multiple client sites and security personnel preferred. 
• Experience with scheduling, workforce management, and employee relations preferred. 

Knowledge & Skills  

• Strong leadership and team development skills. 
• Excellent verbal and written communication skills. 
• Strong conflict resolution and problem-solving abilities. 
• Ability to coach, mentor, and develop employees. 
• Experience conducting investigations and documenting corrective actions. 
• Ability to create and implement operational procedures and post orders. 
• Strong organizational and time management skills. 
• Ability to manage multiple priorities simultaneously. 
• Strong customer service and client relationship management skills. 
• Ability to maintain confidentiality and exercise sound judgment. 

Technical Requirements  

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams). 
• Experience utilizing workforce scheduling and reporting systems. 
• Ability to learn and effectively utilize Belfry and other company software platforms. 
• Ability to analyze operational reports, staffing metrics, and performance indicators. 
• Experience maintaining inventory records and operational documentation. 

Operational Requirements  

• Ability to manage a 24/7 operation and respond to after-hours emergencies when necessary. 
• Ability to travel between client sites throughout the Atlanta Metro area. 
• Valid driver's license with acceptable driving record. 
• Reliable transportation required. 
• Ability to pass background screening and drug screening requirements. 
• Ability to occasionally work nights, weekends, holidays, and fill shifts during emergencies or staffing shortages. 

Leadership Expectations  

• Lead by example and maintain professional conduct at all times. 
• Hold employees accountable to company policies and client expectations. 
• Maintain positive working relationships with clients, employees, and management. 
• Promote a culture of professionalism, accountability, and continuous improvement. 
• Support recruiting, retention, training, and employee development initiatives. 
• Drive operational excellence through inspections, coaching, and quality assurance programs. 
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Preferred Qualifications  

• Georgia Security Officer registration or ability to obtain. 
• Security management experience in multi-family residential, commercial, concierge, patrol, or event security environments. 
•  Experience managing 50+ employees across multiple locations. 
• Experience with KPI tracking, quality control programs, and operational budgeting. 
• Experience creating SOPs, policies, procedures, and training programs. 

Competencies (in order of importance)  

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
• Communication – Job requires conversations with upper management must be kept private & discretion used when relaying important confidential information with employees. 
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. 
• Initiative — Job requires a willingness to take on responsibilities and challenges. 

Lines of communication  

• Employee should report directly to Operations Manager. 

Working conditions  

• Employee shall be a full-time employee which includes but is not limited to, visiting job sites during each shift. Shifts visited are at the discretion of the employee as long as all shifts are touched each week.