Account Manager

Account Manager

Compensation Salary: $90-120k

About the Company: I. Halper Paper & Supplies, established in 1910, is a 4th generation, family-owned business headquartered in Bayonne, New Jersey. With over a century of experience, we have become a trusted partner for the hospitality industry, including restaurants, hotels, caterers, and food service establishments in the New York Metro area. With a delivery range that extends through Boston, Philadelphia, and Washington, DC, along with a second distribution center in Miami Metro, covering all of South Florida, I.Halper Paper & Supplies carries an extensive product offering, including food service disposables, custom branded packaging, janitorial and sanitation supplies, and many eco-friendly options. Our commitment to exceptional service, environmental sustainability, and a collaborative approach to building strong relationships, has solidified our reputation in the industry as a trusted partner for every customer. Locations Serviced: New York, New York – Manhattan, Brooklyn, Queens and Bronx, NY – Northern/Central/Southern New Jersey - Long Island and Hamptons, NY - Westchester NY - Staten Island - Connecticut - Boston - Philadelphia - Washington, DC - Baltimore - Bethesda MD/Arlington VA - Eastern PA - South Florida - Miami - Orlando - Ft. Lauderdale - West Palm Beach.

Role Objectives

• Client Portfolio Management: Oversee and nurture a client portfolio, ensuring sustained satisfaction and growth.
• Revenue Expansion: Identify opportunities to upsell and cross-sell, aiming to become the primary supplier for clients' back-of-house and front-of-house food service disposables, janitorial and sanitation products.
• Client Engagement: Maintain regular communication with clients through weekly or biweekly check-ins, providing value-added services such as product samples, updated pricing, new product information and market insights.
• CRM Maintenance: Document all client interactions, including notes and visit details, in the Customer Relationship Management (CRM) system to ensure accurate and up-to-date records.

Key Responsibilities

• Account Management: Develop and maintain strong relationships with existing clients, addressing their needs and ensuring high levels of satisfaction.
• Sales Strategy Implementation: Design and execute strategic plans to upsell and cross-sell products, expanding the company's footprint within each client's operations.
• Market Analysis: Stay informed about industry trends, competitor activities, and market dynamics to identify opportunities for growth and innovation.
• Collaboration: Work closely with internal teams, including purchasing and customer service, to deliver tailored solutions that meet client requirements.
• Reporting: Prepare regular reports on sales activities, client feedback, and market trends to inform strategic decision-making.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 2-5 years of experience in sales or account management, in the food packaging/janitorial/sanitation industry.
• Proven ability to manage high-value client portfolios and achieve sales targets.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to analyze market data and translate insights into actionable strategies.

Benefits

• Competitive salary and uncapped commissions
• Comprehensive health, dental, and vision insurance plans
• Retirement savings plan with company match
• Supportive, collaborative work environment that values innovation and initiative