Bilingual Member Service Representative
$19 per hourCredit Human
We are seeking a Bilingual Member Service Representative for the Member Service
Center (MSC) Department. The job incumbent is expected to meet all department standards. This is a
contact center environment where you will assist members by appropriately
resolving their issues, answering questions, and referring Credit Human products
and services to meet their needs and enhance their financial health and
well-being. This position requires on-site at the designated Credit Human
location. Remote or hybrid work options are not available for this role. If you have customer service experience, you should apply right away! Highlights: * Assist members and non-members calling the Contact Center with their requests
in a professional, efficient, and timely manner
* Perform financial transactions, inquiries and file maintenance on accounts in
accordance with regulatory compliance
* Maintain knowledge of Credit Union products, services, policies and
procedures to include BSA and other regulatory compliance requirements that
are specific to the job
* Meet annual training goals and learning expectation
* Work as a team towards meeting Department, Division, and Corporate goals in
order to attain growth of the organization Experience: Required * 1-3 years of customer service experience and/or financial service experience
and/or contact center customer service experience
* Some sales experience Education: Required * High school diploma or equivalent; or job related work experience in lieu of
education Skills & Knowledge: Required * Excellent customer service
* Bilingual in Spanish/English
* Excellent written and/or verbal communication skills
* PC skills and 10-key by touch
* Type 30 or better words per minute Schedules/Hours: Regular Shifts * 6:45am - 3:45pm
* 8am - 5pm
* 8:30am - 5:30pm
* 9am - 6pm
* 9:30am - 6:30pm
* 10am - 7pm * All with a rotating Saturday shift (9am - 12pm)4x10 Shifts * Mon - Thurs: 7am - 6pm
* Mon - Thurs: 8am - 7pm
* Tues - Fri: 7am - 6pm
* Tues - Fri: 8am - 7pm * All with a rotating Saturday shift (9am - 12pm) Job Location Type: On-site, in office, not remote, not hybrid Level of Work: 1B Minimum Starting Salary: $19.00/per hour Credit Human provides employees with many benefits from insurance coverage to
college tuition reimbursement. To get to know Credit Human and learn more about our benefits, visit our careers
page at [ Credit Human conducts employment background checks that may be used for
decisions related to employment with Credit Human. Standard background checks
performed on final candidates include NCUA Administrative and Prohibited Orders,
ChexSystems, past employment verification, criminal history checks on
convictions, and outstanding arrest warrants within the past seven years. Degree
verifications are conducted if listed on the employment application. Additional
background checks relevant to the role may include a motor vehicle registration
check, credit check, and/or fingerprint card. Applicants must be currently
authorized to work in the United States on a full-time basis.
Vacancy posted 3 hours ago
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