2027 Customer Experience After Sales Summer Internship

INTERNSHIP FORMAT:

This internship will follow a hybrid/in-person model. Interns will be based at the Stellantis Headquarters and Technology Center in Auburn Hills, Michigan, and are expected to work on-site 5 days per week. Relocation assistance may be available for candidates who meet specific eligibility criteria. The internship program is scheduled to run from May through August 2027.
STELLANTIS INTERNSHIP PROGRAM HIGHLIGHTS:

The Stellantis Internship Program offers a unique opportunity for highly motivated, innovative, and inspired individuals to work on challenging assignments where contribution, teamwork and communication are vital to the success of the organization. As a leading-edge company, we provide real world challenges and rewarding intern experiences to candidates from a variety of colleges and universities while providing a competitive salary.
INTERNSHIP BENEFITS:

Exposure to cutting-edge projects and technologies
Collaborative work environment
Mentorship from experienced professionals
Networking opportunities with peers and leaders
Skill development workshops and training sessions
Paid US holidays
Stellantis Employee Advantage Vehicle Discount Program
Eligible interns may be able to participate in the Company Vehicle Employee Lease Program
DEPARTMENT DETAILS:

The Customer Experience (CX) Operations Intern is responsible for supporting the CX Operations team as they work with the Sales, After Sales, Network, and Brand teams in the facilitation of CX related programs and initiatives. The CX Operations team is crucial to bridging the gap between corporate strategies and field operations as they support the dealer network. As we accelerate to best in class in 2027 and beyond on the J.D Power SSI/CSI surveys, this role will be an integral part in ensuring we build trust and understanding with field operations and integrate the customer experience in all our initiatives. This role will help implement the CX Field strategy through simple, data driven measures to drive improved customer experience across our commercial team.
Essential Duties/Key Responsibilities:

Supporting Brands, Sales, MOPAR, Dealer Network, and the US field force to implement CX processes and programs that consistently produce positive customer outcomes
Drive CX goals and initiatives that impact the dealer network (Brands Sales, MOPAR, Dealer Network, Legal, Finance, Canada, Mexico, etc.)
Drive strategy and alignment between regional teams as we implement Stellantis Operating Guidelines with our dealerships
Lead Communications to field operations as it relates to survey vendor and processes implemented with our Voice of Customer Team
Coordination of JDP results and updating and alignment of Stellantis Operating Guidelines and Assessments
Assist in establishing a consistent approach to the Network to achieve Top 1 on J.D. Power SSI & CSI survey along with best-in-class NPS performance
Supporting Survey Interference Process and working to improve the process and align with Global standards
Supporting 3rd Party vendor relationships that intertwine with CX initiatives
BASIC QUALIFICATIONS:

Pursuing an associate degree or higher from an accredited college or university
Able to work 40 hours per week during the internship
PREFERRED QUALIFICATIONS:

Pursuing a bachelor's degree or higher degree in Business, Sales, Communications, Marketing, Economics, or related field
Completion of freshman year or higher at an accredited university by the spring of 2027
Strong written and verbal communication skills
Proficient with Microsoft Office Suite applications
Capable of working both independently and as part of a team
Exceptional interpersonal skills, with the ability to collaborate effectively across various organizational levels and with external partners
Ability to prioritize tasks, multitask, and achieve goals in a fast-paced environment
Proven leadership in academic pursuits, extracurricular activities, or service organizations
STELLANTIS DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP (e.g., H-1B, TN, STEM OPT, F-1, etc.) FOR THIS ROLE. IF YOU WILL REQUIRE SPONSORSHIP NOW OR IN THE FUTURE IN ORDER TO WORK IN THIS POSITION, PLEASE DO NOT APPLY.

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