Patient Services Coordinator

Job Description

Job Description

ABOUT THE ROLE 

At Forward Focus, our front desk isn’t just an administrative function — it’s where the patient experience begins. As a Patient Services Coordinator, you’ll be the first face patients see and the first voice they hear. That matters here more than most places, because our patients aren’t strangers. They’re members of a practice built on genuine, personal relationships. 

We’re looking for someone who brings natural warmth, steady composure, and a genuine care for the people they serve. This is a role where your personality is as important as your skills — and where you’ll feel the direct impact of your work every single day. 

WHAT YOU’LL DO 

Creating meaningful connections 

• Welcome patients with genuine warmth, making them feel like valued members of the Forward Focus family 

• Build personal relationships with patients over time — remembering their preferences and needs 

• Guide new patients through the onboarding process, helping them feel at home in our practice 

Patient communication 

• Provide attentive, unhurried phone support for patients with a range of needs 

• Schedule appointments while ensuring patients receive the time and attention they deserve 

• Conduct reminder calls for upcoming appointments, including annual physical exams 

• Answer incoming calls warmly and direct messages to the appropriate clinical team members 

Administrative support 

• Maintain patient records with meticulous attention to detail 

• Process office visit fees accurately and discreetly 

• Verify and update patient demographics and insurance information 

• Support the clinical team through scanning, emailing, faxing, and other administrative tasks 

WHAT WE’RE LOOKING FOR 

Skills & experience 

• Bachelor’s degree and a minimum of two years of work experience 

• Proficiency with Microsoft Office Suite 

• Excellent verbal and written communication skills 

• Strong organizational skills with careful attention to detail 

• Ability to manage multiple priorities while maintaining a positive, calm demeanor 

• Experience with electronic medical record (EMR) systems preferred but not required 

Who you are 

• A natural connector — people feel welcome and at ease around you 

• Calm and patient, even during busy periods 

• Proactive: you anticipate needs and solve small problems before they become big ones 

• A team player who genuinely enjoys contributing to a shared mission 

• Committed to patient privacy and confidentiality in everything you do 

■ Patient relations   ■ Appointment scheduling   ■ Phone support   ■ EMR systems   ■ Insurance verification   ■ Team collaboration 

BENEFITS 

• Health and dental insurance 

• 401(k) with matching 

• Paid time off 

• Consistent Monday–Friday schedule (8:00am -4:30pm) — no nights, no weekends 

• Friday early finish at 3:00 PM 

ABOUT FORWARD FOCUS 

Founded in 2007 by Dr. Gary Schaffel, Forward Focus was one of Chicago’s first concierge medicine practices. We serve the North Shore with boutique locations in Lake Forest, Northfield, and Highland Park — combining today’s medicine with yesterday’s values. Every member of our team, from the front desk to the exam room, is part of the patient care experience. 

Ready to apply? 

If you’re someone who lights up a room, loves building relationships, and wants to be part of a team that genuinely cares about each other and its patients — we’d love to hear from you. 

Forward Focus is an equal opportunity employer committed to building an inclusive team where everyone can thrive.