Personal Lines Underwriting Director Strategy Execution
The Hanover Insurance Group Regional Office
Our Personal Lines team is looking to add an Underwriting Director of Strategy Execution. This is a full time, exempt role. POSITION OVERVIEW: The Director, PL Underwriting Strategy – Guidelines & Models is a strategic leader responsible for the design, governance, and strategic evolution of underwriting guidelines, rules, decision logic, and rating/underwriting models across Personal Lines. This role translates the company’s risk appetite and growth objectives into clear, executable underwriting strategies that are embedded in systems, tools, and frontline decision-making.This leader partners closely with Analytics, Product, IT, and Underwriting Operations to ensure underwriting intent is precisely articulated, analytically supported, and consistently deployed at scale. The role manages a team of strategy professionals and plays a critical role in modernizing underwriting through data, automation, and advanced analytics.IN THIS ROLE YOU WILL: Own the end-to-end underwriting guidelines strategy for Personal Lines, ensuring clarity, consistency, and alignment with enterprise risk appetite and portfolio objectivesLead the development, governance, and evolution of underwriting rules, decision trees, and eligibility frameworks across channels and productsDefine the strategic roadmap for underwriting models, including risk segmentation, pricing support, and decision automation in partnership with Analytics and ActuarialTranslate complex analytic outputs into actionable underwriting guidance suitable for both automated and human decisioningEstablish and maintain strong governance frameworks to ensure guideline changes, model updates, and rule deployments are controlled, documented, and auditableDrive underwriting modernization initiatives, including increased automation, straight-through processing, and model-driven decisioningPartner with IT and Delivery teams to ensure underwriting strategies are accurately implemented in systems and monitored post-deploymentDevelop robust monitoring and feedback loops to assess guideline and model performance, identify issues, and recommend enhancementsProduce executive-ready materials explaining underwriting logic, tradeoffs, and impacts in a clear and compelling mannerLead, mentor, and develop a team of strategy professionals; set expectations, provide coaching, and manage performanceRepresent underwriting strategy in senior leadership forums and cross-functional design decisionsKEY SKILLS & COMPETENCIES:Underwriting & Decision Science Expertise – Deep understanding of underwriting guidelines, decision frameworks, and the practical application of predictive modelsStrategic Translation – Ability to convert abstract risk appetite and analytic insight into executable underwriting rules and guidanceAnalytical Fluency – Comfort partnering with data science, actuarial, and analytics teams; able to challenge and interpret model outputsOperational Mindset – Understands system constraints, frontline usability, and the realities of deploying strategy at scaleChange Leadership – Proven ability to lead teams through significant change in tools, processes, and ways of workingPeople Leadership – Demonstrated success as a people manager, including talent development and performance managementExecutive Communication – Ability to explain complex underwriting and modeling concepts succinctly to senior leadersWHAT YOU NEED TO APPLY:7+ years of relevant work experience and 3+ years of proven experience leading cross functional teamsJobFamilyUW - PL StrategyJobFunctionUnderwritingPayTypeSalaryHiringMinRate130000HiringMaxRate170000
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