Customer Experience Representative

Supporting Record Hub customers, the full-time Customer Experience Representative I will respond to inquiries, resolve standard issues, and provide accurate information in a high-volume, fast-paced remote environment. Key responsibilities Maintain a positive and professional attitude while responding to customer inquiries via telephone, email, and online chat Document customer interactions and escalate issues requiring additional expertise to senior representatives Participate in training and feedback sessions to enhance product knowledge and customer service skills Required qualifications High school diploma or equivalent required 2-3 years of customer service experience required 1 year of experience in a call center or customer support environment preferred Data entry and typing skills of 30 WPM or higher Familiarity with call center phone systems is a plus