Case Management Specialist

If you want to work where personality fuels performance and compassion is the standard, you’ll fit right in. What We Do Global Repair Group is the leading provider of case management services to the airline industry when a passenger’s medical device is delayed, lost, or damaged, both throughout the United States and internationally. What We REALLY Do A delayed flight. A damaged wheelchair. A trip that was supposed to be simple suddenly becomes overwhelming. In those moments, people aren’t thinking about processes or policies. They are thinking about how they will move, how they will get home, and how they will regain a sense of normalcy. That is where Global Repair Group’s Claims Specialists step in. What we do goes far beyond claims. It is about listening when someone is frustrated or scared. It is about slowing things down, asking the right questions, and finding a path forward when independence feels out of reach. Every situation is different because every person is different. The work happens in conversations, in coordination behind the scenes, and in quiet victories. A repaired chair is returned. Mobility is restored. Confidence comes back. It is thoughtful, human work that requires patience, problem-solving, and genuine care. At Global Repair Group, we are not just restoring equipment. We are restoring independence. The Kind of Person Who Thrives Here We hire for character and train for skill. Many of our Claims Specialists did not start here with a perfect plan or a polished resume. They brought curiosity, empathy, and a willingness to learn. Over time, those qualities grew into confidence, ownership, and a deep understanding of how much impact one person can make. We’ve intentionally built a collaborative, high-energy office where people come first and teammates genuinely support one another. Here, empowerment and support go hand in hand. Our team members are trusted to take ownership of their work, make decisions, and grow, all while knowing guidance and mentorship are always within reach. That’s why we are in-office Monday through Friday, 8:30–5:00. There is no substitute for real-time collaboration, hands‑on mentorship, and the kind of support that only happens face-to-face. Exceptional communication skills with a strong customer-first mindset Confident, polished phone presence Highly organized with sharp attention to detail Strong critical thinking skills — you’re comfortable thinking beyond the obvious Tech-savvy and comfortable navigating Microsoft Office and internal systems Ability to prioritize, multitask, and stay focused in a fast-paced environment A positive, upbeat energy that people can feel through the phone Curiosity, coachability, and the willingness to learn — even if it means taking smart risks 8:30am – 5:00pm Monday – Friday: in office: Deerfield, IL This role starts at a base salary of $45,000, with a planned increase to $50,000 within 4–6 months based on successful completion of training and performance milestones. Employees are eligible for our Quarterly Bonus Program after 90 days, and we offer a Signing Bonus paid after 6 months of employment. Think this could be you? Submit your resume and cover letter and don’t worry, we promise to reply. No ghosting here. #J-18808-Ljbffr