Customer Service Representative

Job Description

Job Description

About the Role

The Advertising Checking Bureau (ACB) is looking for an enthusiastic and people-first Customer Service Representatives to be the friendly face (and voice!) our clients count on. And we offer a hybrid work environment , Mon-Fri schedule , 9 paid holidays , and guaranteed hours to anyone who joins our team.

In this role, you'll be at the heart of everything we do - connecting with clients, customers, and partners via phone, email, and more to deliver fast, accurate, and genuinely helpful service. No two days are exactly the same, and you'll have the opportunity to make a real impact by solving problems, building relationships, and keeping things running smoothly behind the scenes.

What You'll Be Doing

• Be the go-to person for clients and customers on your assigned accounts - the one they trust to get things done
• Listen, investigate, and resolve client questions and complaints with care and efficiency
• Communicate with confidence - delivering thorough, timely responses (within one business day) via phone and in writing
• Stay organized by keeping clear records of all client interactions, including phone logs
• Spot issues before they become problems - proactively identifying potential service concerns and bringing smart solutions to your supervisor
• Review fund transactions and keep client databases accurate and up to date
• Pitch in across the team when needed, supporting colleagues in roles like Account Specialist, Data Entry, Document Coordination, and Claims Processing

What You Bring

• A high school diploma or equivalent - you're ready to hit the ground running
• Comfortable working with Microsoft Office tools (Outlook, Word, and Excel)
• Solid communication skills - you write clearly, spell accurately, and always come across as professional and warm
• A basic grasp of accounting principles - enough to feel confident reviewing financial information
• Superb organizational and time management skills - you thrive when juggling multiple priorities and love the satisfaction of ticking things off your list

Why You'll Love It Here

At ACB, you're not just answering calls - you're building relationships and solving real problems for real people. We value team players who bring positive energy, a curious mind, and a genuine desire to help. If that sounds like you, we'd love to hear from you!

ACB has been setting benchmarks for channel marketing programs since 1917 and is the leader in development, management, and administration of channel marketing programs. 150+ leading brands trust ACB to deliver real results for their rebate, incentive, Co-op/MDF, and brand compliance programs. From strategizing the best solution for each client's business needs, to designing, implementing, and optimizing programs-we deliver an unmatched foundation of experience and a true commitment to customer service every step of the way.

Ready to join our team? Apply today!