Customer Support Architect — AI-Native SaaS
Rillet
A leading fintech company based in San Francisco is seeking a Support Specialist to build their customer support function from the ground up. In this role, you will design workflows, respond to customer inquiries, and create a robust knowledge base. Ideal candidates will have 1-3 years in customer-facing roles within SaaS or fintech, strong communication skills, and the ability to learn quickly. Join a fast-paced team and help customers maximize their experience with innovative financial tools. #J-18808-Ljbffr Rillet
- ...across various platforms like blogs and social media. The ideal candidate has 3-5 years of experience in content marketing within an AI or SaaS context, showcasing strong writing skills and the ability to work in a fast-paced, early-stage environment. #J-18808-Ljbffr...Suggested
- Jaide Health is seeking a Technical Revenue Manager to lead complex revenue recognition for AI-native companies. You will manage high-impact projects to improve accounting capabilities while partnering with cross-functional teams. Ideal candidates have over 6 years of experience...SuggestedRemote jobContract workFlexible hours
- ...technology company in San Francisco is seeking a Support Specialist to build their support function from the ground up. You will handle customer questions, develop a knowledge base, and... ...experience in customer-facing roles at SaaS or fintech companies are essential. The...SuggestedFlexible hours
- Process Street in San Francisco is seeking a Senior Software Engineer to help architect innovative solutions using AI and modern technologies. This role demands expertise in backend systems and AI tools, along with a proactive approach to software development. Candidates...SuggestedFull timeRemote work
- Asana is seeking an AI Prompt & Workflow Designer to lead the design and implementation of AI-driven workflows within their customer support strategies. This role includes creating chatbots, optimizing workflow performance, and working closely with various teams to integrate...SuggestedWork at office
- Somi AI is seeking an AI Prompt & Workflow Designer to architect and maintain AI workflows for customer support. This role is based in San Francisco with a hybrid work schedule. Candidates should possess over 6 years of experience in technical customer experience roles...
- ...health tech startup is seeking a Founding Growth Lead to drive customer acquisition from 600 to 2,500+ and boost ARR from $10M to $50M.... ...development of innovative growth programs and metrics, utilizing AI tools to enhance outreach efforts. Ideal candidates will have a...
$164.7k - $266k
...life. Over 1.5 million customers and more than a... ...We are seeking a Lead AI Architect to turn enterprise data... ...and context layers that support LLMs, RAG systems, and... ...platforms including CRM, SaaS, APIs, operational systems... ...Experience with cloud-native AI and data services...Contract workWork at officeLocal areaRemote work2 days per week- ...thinking technology company in San Francisco is seeking a Software Architect to design and build scalable, high-performance infrastructure.... ...creating reliable monitoring systems and collaborating with AI and product teams. If you have a passion for language models and...
- ...Job Title: Senior ServiceNow AI Architect Location: San Francisco, CA Role Overview: We are seeking... ...build-vs-buy opportunities across ServiceNow native AI capabilities, third-party AI platforms, and custom enterprise AI services. Key Responsibilities...
$123.1k - $273k
.... Job Category Customer Success Job Details... ...Salesforce is the #1 AI CRM, where humans with... ...bringing together customer support engineers, proactive monitoring... ...advisors and technical architects. This team not only... ..., including SaaS, PaaS, multi-tenancy, and...Immediate startWorldwide- ...helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust... ...Role We are seeking a Senior AI Architect - Enterprise Integrations to join our... ...out a specialized capability in AI-native architecture and agentic system design...Worldwide
- ...into pipeline and designing automated systems that drive engagement. Ideal applicants have significant experience in high-growth B2B SaaS environments, possessing strong stakeholder management skills. Benefits include medical, dental, and vision insurance, flexible time...Flexible hours
- Docusign is seeking a self-motivated Sr. SaaS Engineer based in San Francisco, California. The role involves managing SaaS applications critical to business, collaborating with stakeholders, and ensuring the security and reliability of cloud services. The ideal candidate...Work at officeRemote work
- ...accounts, monitoring buying signals, and creating a unified GTM engine. Ideal candidates have 3-6 years in growth or RevOps in B2B SaaS, with strong skills in building GTM systems. The position offers competitive salary, equity, and benefits including 401k and unlimited...
- ...closely with leadership, and own multiple demand generation initiatives. Candidates should have 3-5 years of relevant experience in B2B SaaS, specifically in demand generation, be analytical, and comfortable with HubSpot. Competitive compensation includes equity and...
$142.6k - $261.5k
...ServiceNow– ServiceNow AI Architect Manager In the digital... ...build and deployment of AI-native solutions, partnering with EY... ...mean working to improve our customers’ AI capabilities on the ServiceNow... ...delivery models – including supporting management activities such...Summer holidayWorldwideFlexible hours$230k - $287.5k
About the Director, AI Architect at Headspace: At Headspace, our mission is to transform mental... .... Extensive experience with cloud-native AI infrastructure (AWS, GCP, or Azure),... ...person access to lifelong mental health support. We combine evidence-based content, clinical...Full timeWork at officeLocal area3 days per week$144k - $329.1k
...analytics built on a blend of custom-developed methods... ...space of generative AI, enabling our clients to... ...looking for a Principal AI Architect to join our team and... ...solutions, leveraging cloud-native architectures for... ...enhancement, maintenance and support Familiarity with...Summer holidayFlexible hours- ...collaborating with hiring managers to understand their needs. The ideal candidate will have experience in sourcing within a fast-paced B2B SaaS environment, strong communication skills, and the ability to engage with technical candidates effectively. This is a great...
$171.6k - $392.1k
...working world. ServiceNow - ServiceNow AI Architect Senior Manager In the digital economy, it... ...leading the build and deployment of AI‑native solutions, partnering with EY’s AI & Data... ...impact: Ability to drive and support sales activities alongside EY pursuit teams...Summer holidayWorldwideFlexible hours$171.6k - $392.1k
...working world. ServiceNow - ServiceNow AI Architect Senior Manager In the digital economy,... ...leading the build and deployment of AI‑native solutions, partnering with EY’s AI & D team... ...impact: Ability to drive and support sales activities along‑side EY pursuit teams...Summer holidayWorldwideFlexible hours$125.5k - $230.2k
Location: Anywhere in Country Manager - AI Safety and Trust Architect The opportunity We’re hiring an... ...applications and internal EY platforms. Support selection and application of formal... ...for AI safety design patterns in AI native applications. Design cryptographically...Summer holidayFlexible hours- ...Francisco seeks a Forward Deployed Engineer to bridge conventional coding with AI language development. You will embed with large organizations, translating complex workflows into an AI-native language, delivering solutions rapidly. The role demands technical excellence,...
- Senior AI Architect - Multi-Agent Systems & Platform Infrastructure Senior AI Architect - Multi... ...,” recognizing its novel approach to AI-native orchestration, simulation logic, and... ...from Athena orchestration extensions to custom agents. Design for future extensibility...Full timeWork at officeRemote work
- Champ AI is building a multimodal work-agent orchestration platform... ...\'re looking for a Deployment Architect / Forward Deployed Engineer to own the path from "first customer call" to "signed contract and... ...own a pipeline. Alumni of AI-native companies. You\'ve done this...Contract workLive inDay shift
- Welocalize, Inc is looking for a Generative AI Analyst in San Francisco, California. You will be responsible for creatively writing prompts... ...practices for machine learning tools. Applicants should have native-level English proficiency and be bilingual in languages such as...
$218.4k - $365.2k
...Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...We're hiring an AI Cloud Architect to help shape how agentic... ...comfortable with cloud-native infra Curiosity about... ...benefits and resources support you to find balance and...- ...Forward Deployed AI Architect Enterprise AI Systems & Applied AI Delivery About the... ...architectural judgment. You will work directly with customer engineering leaders, security teams, and... ..., optimization, and operational support. The ideal candidate thrives in...Work at office3 days per week
$240k - $315k
...Applied AI Architect, Enterprise Tech Boston, MA; New York City, NY; San Francisco, CA |... ...combine your deep technical expertise with customer-facing skills to architect innovative... ...stakeholders to drive customer success Support customers building with both the Claude...Work at officeVisa sponsorshipFlexible hours3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Architect — AI-Native SaaS. Be the first to apply!
- work from home customer San Francisco, CA
- customer engineer San Francisco, CA
- customer project program manager San Francisco, CA
- customer retention San Francisco, CA
- customer liaison San Francisco, CA
- customer marketing San Francisco, CA
- customer satisfaction San Francisco, CA
- client services associate San Francisco, CA
- outbound customer service San Francisco, CA
- sprint customer service San Francisco, CA

