Catering Attendant

Catering Attendant

The Catering Attendant prepares and serves food at scheduled functions under the supervision of the Team Leader and Catering Chef. This position is primarily responsible for set up, service, break down, and clean-up of multiple functions or areas on campus while delivering excellent customer service.

Position Objectives:

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Duties/Function/Tasks:

• Ensures all events are prepared following contracted event orders to ensure accuracy of menu items, guest count, timing and other special comments for the event.
• Prepares items for catering event to include but not limited to hors d'oeuvres, sandwiches, deli plates/platters, and salads.
• Organizes all items for events per contracted event orders.
• Assembles and delivers all food and supplies for catered events to the scheduled locations.
• Takes temperature of food at designated times throughout the shift and documents the temperature in log books.
• Represents company in a courteous, efficient, and friendly manner in all customer and employee interactions.
• Set buffet tables as well as food, beverage, and service items according to pre-established catering standards.
• Ensures that all necessary food items have identifiers and menus are displayed in a clean and consistent manner.
• Greets customers courteously and interacts with customers in a manner to ensure customer satisfaction.
• Interacts with customers and resolves customer complaints in a friendly and service-oriented manner.
• Serves customer food and beverage orders efficiently, in proper portions, and with a courteous demeanor.
• Demonstrates a complete understanding of menu items and can accurately explain them to customers.
• Relays relevant comments from customers directly to team leaders.
• Consistently exhibits the ability to keep up with catering delivery schedules and does so calmly, accurately, and efficiently.
• Cleans and packs unused food dishes, utensils, and equipment for removal to appropriate locations, handles trash and waste properly per unit standards.
• Keeps display equipment, buffets, and tables clean and free of debris during meal service as assigned.
• Cleans tables and chairs, as assigned, before, during, and after meal service.
• Assures compliance with all HACCP, ServSafe, Department of Health and JHU sanitation and safety requirements.

Food and Safety Responsibilities:

• Responsible for ensuring proper presentation, portion control, and maintenance of proper serving temperatures – follows HACCP standards.
• Maintains sanitation and orderliness of all equipment, supplies, and utensils within work area.
• Handles foods items appropriately during preparation, delivery, set up and during the event.
• Cleans workstation thoroughly before leaving the area for other assignments.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to interact with diverse and high-volume customer base in a friendly and efficient manner.
• Ability to use the time clock system properly, and record worked hours for processing.
• Strong passion and motivation to create great food and great events.
• Assures compliance with all HACCP, ServSafe, Department of Health, sanitation and safety requirements during preparation, delivery and during the event.
• Ability to work, at times, with minimal supervision, and accomplish tasks without direct instruction, and problem solve for the best solution.
• Ability to answer basic questions regarding unit operations and direct other questions to appropriate parties.
• Possess the ability to meet specific uniform standards for this position.
• Utilize all Personal Protective Equipment's per guidelines.
• Wear a cut resistance glove whenever using a sharp or potentially sharp tool or instrument.

Certificates and Licenses:

• ServSafe and Allertrain certified or
• Obtain ServSafe and Allertrain certificates within first 2 months of employment.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Stand and walk for extended periods of time (2 – 4 hours)
• Use hands, crouch, reach with hands and arms.
• Regularly lift and/or move up to 50 pounds.
• Must be able to reach at, below, and above shoulder level.
• Regularly talk or hear.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
• Twist and bend while standing.

Language Skills:

• Ability to speak, read, and follows simple instructions, short correspondence, and memos in English.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Achieving Leadership in the Foodservice Industry:

JHU Dining is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

Authority:

This position does not directly supervise anyone but is responsible for working in a team and completing task in a group setting.

This is a Bargaining Unit position. All newly hired employees in Bargaining Unit positions shall be considered "probationary" employees until completion of 90 calendar days of employment. The university will notify the employees' union.

Starting Salary Range: $21.14 per hour Employee group: Full Time Schedule: Event Based/Varies by Location Exempt Status: Non-Exempt Location: Keswick Department name: Hopkins Dining Personnel area: University Student Services