Service Assistant Manager

Job Description

Job Description

Roland Machinery Company is a family owed company that was established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations.

Responsibilities & Duties:

• Works directly with the Service Manager in assisting the Service Department operations
• Establish and maintain positive customer relationships in the geographical area served by the service center in all matters relating to RMC service.
• Promote all aspects of RMC Service with customers and the RMC Sales Team
• Proactively develop service opportunities.
• Manage workflow to include service requests, scheduling, and purchasing.
• Support and implement process improvement, standard work instructions and policies.
• Ensure a safe working environment.
• Along with the Service Manager, co-manage service personnel within RMC guidelines.
• Daily posting of hourly employee labor hours for each Technician to the respective work orders. Maintain weekly hourly employee spreadsheet for payroll. Perform accurate work order data entry to include technician’s labor hours, mileage, and any outside charges
• Service department H/R Resources and new hire document formulation, Injury reporting, MSHA & DOT reporting, and maintaining department MSDS records
• Process the departments warranty write-ups relative to each manufacturer's policies and procedures and forward claims to the divisions Warranty Administrator for final submission. Each branch is responsible for its warranty recovery so monthly reporting and discussion help us maximize awareness and final recovery
• Review all outside vendor invoicing relative to our service repairs and the service department assets such as building and service truck repairs
• Monitor, order, and manage proper stock of the basic service department supplies, misc. truck supplies, RMC hard copy service documents, and Roland Machinery decals and data tags
• Coordinate mandatory parts and service safety meetings with Service Manager. Forward signed roster and inspections to corporate
• Manage service department’s activity in the Service Managers absence
• Help answer incoming calls for all departments

Qualifications & Skills:

• High School Diploma required.
• Computer skills are required, with knowledge of word processing and spreadsheet applications preferred.
• Mechanical aptitude with knowledge of hydraulic schematics is helpful.
• A valid driver’s license is required.

This is position is for someone who thrives on problem-solving within a team environment with excellent communication skills and professionalism.

Benefits:

• Full time regular employees are offered:
• Comprehensive PPO health plan, & prescription coverage with non-tobacco discount
• Flex spending account offered
• Dental and vision
• up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution
• Paid time off, with additional 8 paid holidays
• Company Paid Life Insurance

Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150