Honda Service Advisor

Location: North Richland Hills, TX (Onsite) | Type: Full Time | Salary Range: $60,000 - $125,000 Schedule: Monday-Saturday | Sundays off with another day off mid-week. We are seeking a customer-focused and driven Service Advisor to join our team. In this role, you will be the primary point of contact for service customers, ensuring a smooth and professional experience from check-in to vehicle delivery. What You’ll Do Greet guests as they arrive in the Service drive Advising customers on maintenance and repair options, including upselling additional services when appropriate Preparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelines Collaborating with the service technicians to relay customer concerns and ensure accurate service execution Maintaining detailed records of customer interactions, services performed, and parts used, as well as managing service history Communicate empathetically with guests about their vehicle Provide timely follow-up progress of each repair order and contact guests with repair changes Analyze quality control reports and maintain a high Customer Service Index Score Process monetary transactions What You’ll Need Full-time availability. You’ll also need to be at least 18 years old. Previous Service Advisor experience preferred. A valid driver's license and acceptable driving record. Creative, positive, team player attitude. Ability to analyze situations and make win-win business decisions. Honesty, empathy, and exceptional communication skills. Leadership skills in team-based and independent settings. Benefits & Employee Perks Medical, Dental, Vision, and Complimentary Life Insurance 401k Matching and FSA Tuition ReimbursementPaid Time Off (accrues) Supplemental Insurance (Hospital, Accident, Critical Illness) Discounts on Vehicles, Services, and Parts #J-18808-Ljbffr The CAR Group (Norm Reeves Dealerships)