Business Analyst

Position Summary

Adams Thermal Systems is seeking a highly motivated Business Analyst, Sales to play a key role in supporting our customers, sales organization, and executive leadership team. This is a dynamic position that blends business analytics, customer account support, financial analysis, and cross-functional problem solving.

Reporting to the Director of Sales, the Business Analyst will work closely with Sales, Engineering, Finance, Operations, Materials, and other functional teams while also interacting regularly with members of the executive leadership team. The successful candidate will be comfortable moving between detailed analysis and customer-facing responsibilities - using data to identify trends and opportunities while also communicating directly with customers, responding to questions, and helping manage day-to-day account needs.

This role is ideal for someone who enjoys working with numbers but also enjoys working with people. The Business Analyst will be expected to develop a strong understanding of our customers, products, markets, and internal operations and use that knowledge to help drive sound commercial decisions and strong customer relationships.

Key Responsibilities

Business & Sales Analytics
• Compile, analyze, and publish advanced sales planning, forecasting, and performance reports.
• Develop analyses and reporting that help Sales and executive leadership identify trends, opportunities, risks, and areas requiring action.
• Prepare high-level business presentations and executive-ready reporting.
• Analyze customer, product, pricing, and market data to support commercial decision-making.
• Assist with market research, competitive benchmarking, and strategic sales initiatives.
• Prepare and maintain metal market surcharge calculations and supporting schedules.
• Support product costing analysis and verify costing calculations associated with Engineering Change Requests.
• Prepare reporting related to engineering project costs and maintain appropriate supporting documentation.
• Manage and reconcile customer-paid tooling ledgers.

Customer & Account Management
• Serve as a responsive point of contact for assigned customers and assist with day-to-day account management activities.
• Communicate directly with customers to answer questions, provide information, resolve issues, and coordinate internal follow-up.
• Support Account Managers and Sales leadership in maintaining and strengthening customer relationships.
• Develop a strong understanding of customer requirements, programs, products, and business priorities.
• Monitor customer satisfaction and communicate customer feedback, concerns, and opportunities throughout the organization.
• Coordinate with Engineering, Quality, Operations, Materials, and other departments to ensure customer questions and issues are addressed promptly.
• Participate in and, when appropriate, lead customer meetings, internal account reviews, and cross-functional discussions.
• Help ensure customer commitments, action items, quotations, and commercial requirements are effectively tracked and communicated.

Sales & Commercial Support
• Maintain RFQ, quotation, and related commercial databases.
• Assist with preparation, analysis, and administration of customer quotations and RFQs.
• Work with Materials Planning and Operations to support effective product order management and customer delivery requirements.
• Support Sales leadership with pricing analysis, customer presentations, business reviews, and strategic account planning.
• Lead or facilitate recurring cross-functional meetings related to customer programs, commercial activities, and business performance.
• Assist with special projects and strategic initiatives requested by the Director of Sales or executive leadership.

Qualifications
• Bachelor's degree in Business, Finance, Accounting, Engineering, Data Analytics, or a related field preferred.
• Strong analytical and problem-solving skills with the ability to turn data into meaningful business insights.
• Excellent interpersonal skills and the ability to build productive relationships with customers, coworkers, and senior leadership.
• Strong written and verbal communication skills, including the confidence to communicate directly with customers and executives.
• Advanced Microsoft Excel skills, including experience analyzing and presenting complex data.
• Strong PowerPoint and Microsoft Office skills with the ability to prepare professional, executive-level presentations.
• Ability to manage multiple priorities, projects, and customer requests in a fast-paced environment.
• Strong attention to detail combined with the ability to understand the broader business impact of decisions.
• Ability to work effectively across multiple departments and influence outcomes without direct authority.
• Experience with ERP, CRM, business intelligence, or reporting systems is preferred.
• Experience in manufacturing, automotive, off-highway equipment, or a related industrial market is a plus.

What Success Looks Like

The successful Business Analyst will become a trusted resource for both our customers and our leadership team. They will be someone who can dig into the numbers, identify what matters, communicate it clearly, and then work across the organization to help turn information into action.

This individual will combine analytical capability, commercial awareness, strong communication skills, and a customer-first mindset to help Adams Thermal Systems grow our business and strengthen our customer partnerships.

Why Adams Thermal Systems

We offer competitive compensation, an incentive plan, paid time off, paid holidays, and a comprehensive benefits package including medical, dental, vision, life insurance, Flexible Spending Accounts, and a 401(k) plan with company match.