Vice President, Product Manager - Chase Zelle (New York)

JOB DESCRIPTION

As a Vice President, Product Manager on the Chase Zelle team, you will play a pivotal role in delivering high-quality payment solutions by guiding cross‑functional teams through the full product lifecycle. You will collaborate with these teams to deliver innovative solutions, ensure operational excellence, and foster a culture of continuous improvement. Your work directly influences how people and businesses move money every day. Together, we create safer, faster, and more accessible payment experiences.

Job responsibilities

• Develop a product strategy and vision that delivers value to customers
• Manage discovery, execution, and market research to uncover customer needs and integrate them into the product roadmap
• Own, maintain, and prioritize a product backlog that enables Product Owners to support the overall strategic roadmap and value proposition
• Lead a team of Product Managers and Associates to execute on the product vision
• Serve as a center of knowledge – maintain deep curiosity about product controls and monitoring, set the standard for the team's controls environment, and drive and strengthen the control framework
• Manage key relationships – partner with engineering, architecture, product, control and compliance, and data analytics stakeholders to drive decision-making
• Communicate effectively and often – share strategy, roadmap, progress, and insights broadly and systematically; craft the narrative and cadence for different partner and stakeholder audiences; and explain the why behind your work
• Support agile product delivery, including backlog grooming, launch and go-to-market, production support, and issue, defect, and prioritization resolution
• Monitor performance against goals, scope implementation paths for needed enhancements, and create remediation plans when required
• Collaborate with cross‑functional partners (e.g., Risk, Controls, Legal, Compliance) to ensure a strong risk and controls environment

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain
• Demonstrated experience managing and leading a team in a product environment
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management
• Ability to build and maintain productive relationships with engineers and technical partners, and to translate customer and control needs into clear product delivery or technical requirements
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated ability to build a robust partnership with the Quad (Product, Experience, and Technology / Architecture / Data & Analytics) to achieve superior results
• Demonstrated ability to drive change through influence and collaboration across a matrixed organization in a highly dynamic environment

Preferred qualifications, capabilities, and skills

• Prior experience working in a highly matrixed, complex organization and aligning individuals toward shared goals
• Deep understanding of a risk and controls environment – including controls, compliance, and legal engagement – with stakeholders as key end users, plus experience rolling out mission‑critical software to the field
• Passionate and vocal, balanced with a willingness to learn, collaborate, and work across all levels and backgrounds
• Structured thinker and effective communicator – concise and impactful, with excellent written and oral communication skills
• Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
• Ability to influence stakeholders with diverse points of view and maintain grounded, productive discussions, including with senior leadership

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans