Transition Specialist

TeleMate Health Transition Specialist

At TeleMate Health, we are dedicated to transforming healthcare delivery through innovative solutions. Our mission is to provide a level of monitoring and clinical intervention that is unique to healthcare and fills in the healthcare gaps. We deliver individualized holistic patient care while connecting in a way that's effective for the patient. We are seeking a compassionate and communicative Transitions Specialist to join our dynamic team!

Position Overview

As a Transitions Specialist at TeleMate Health, you will play a vital role in ensuring seamless transitions for patients as they navigate their healthcare journey. This position involves coordinating care and facilitating communication between patients and our healthcare providers to enhance patient outcomes and satisfaction.

Key Responsibilities

• Proactively make outbound calls and manage intake processes for new patients.
• Communicate proper expectations to patients
• Communicate functionality and expected utilization of monitoring equipment
• Ensure accurate record management by obtaining and communicating relevant patient information, patient history, insurance details, and intake forms.

Qualifications and Skills

• Inside or outside healthcare sales, preferred
• Proficient in data entry and Microsoft tools
• Demonstrates a high level of customer service and interpersonal communication skills
• Contact center or other high call volume experience, preferred
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• Strong communication skills and a commitment to providing compassionate care.
• Ability to work independently and manage time effectively in a remote environment.
• High speed internet at home
• Private and quiet workspace at home where phone conversations are uninterrupted and PHI cannot be overheard.
• Strong desire to provide patient advocacy
• Healthcare experience, preferred

What We Offer

• Competitive salary and benefits package.
• A supportive and collaborative remote work environment.
• Medical, dental, and vision coverage available through BCBS. We cover 50% of the employee's medical insurance premium.
• Coverage for dependents is available at the employee's expense at a competitive rate