Float Manager, Operations

Operations Manager

Jordan Valley Community Health Center (JVCHC) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community's health through access and relationships. By working collaboratively with partners and continually innovating, JVCHC strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

The Operations Manager is responsible for the business decisions and strategic planning for operations and areas of accountability as well as ensuring that the goals of the practitioners, the facility vision, patient needs, and budgetary constraints are all in alignment.

Key Responsibilities:

• Assistant with program oversight for: Operations processes and procedures organization wide.
• Fill in and support clinic leadership when necessary.
• Serves with Director team in operations projects.
• Assumes responsibility for the daily operational needs of the department including supervising staff, processing timesheets, performance management, and assisting HR office with recruitment of clinic staff.
• Readily and accurately identifies opportunities for improvement relating to the delivery of services, quality-of-work life, and patient care issues. Works collaboratively with the supervisors and managers across departmental lines, to implement solutions and take steps to improve departmental performance.
• Build and manage relationships with community partners and professionally represent Jordan Valley in the community.
• Oversee integration of services in the clinic and ensure that the principles of a patient centered medical home are present in the operations.
• Maintains compliance with regulatory, accrediting, and clinic policy for patient services, personnel management, and environmental safety.
• Assists the operational leadership team in managing an effective, comprehensive performance improvement process, that is outcome driven and establishes a culture of excellence in quality and service. Provides ongoing support to the supervisors in collecting and analyzing data, and preparing reports.
• Manages the departmental education and training programs in the clinic, including orientation, competency assessment, and in-service education for all sections of the clinic.
• Actively participates in departmental and clinic committees as assigned. Effectively communicates information and activities with the staff and solicits input from supervisors and staff as related.

Benefits Overview:

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network.
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
• Pay on Demand Available

Holidays:

• Nine paid holidays per year.

Health Requirements:

All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.

Application Process:

Interested applicants should submit a resume and cover letter through the JVCHC career portal. Applications will be accepted on a rolling basis until the position is filled. Jordan Valley Community Health Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Required Qualifications:

• Two years of supervisory experience.

Preferred Qualifications:

• Bachelor's degree in health or business related field.