Registration Specialist Senior

DescriptionJOB DETAILSDepartment: Admitting and RegistrationFTE: 1.00 (80 hours per pay period)Shift(s): Days and Every Other WeekendShift Length: 8 hoursLocation: In-PersonOther: This position is primarily based in the inpatient setting, supporting the Birthing Parent/Child units, with occasional coverage in the Emergency Department (ED). Responsibilities include completing bedside patient registration as well as providing front desk registration support.Purpose of this position: Registration Specialist Senior provides revenue cycle services and assumes responsibility for successful completion of patient account set-up under the general supervision of the Registration Management team. The individuals in this role coordinate critical departmental duties including but not limited to gathering critical patient information, point of service collections, customer service, and inpatient registration, completion of admission and discharge compliance forms.RESPONSIBILITIESGathers or confirms information from patients, guardians, clients/family members, HHS clinical areas, third party payers, etc. both in-person, by telephone, and via websites to register patients, gather or update information, complete appropriate compliance forms (State and Federal), determine benefits and eligibility (insurance, public programs, etc), determine financial responsibility and/or to identify sources of payment for services, such as co-pay collectionsRequests, inputs, verifies, and modifies patient’s demographic information, including collection of information to enable health disparity reduction and meet Meaningful Use requirements. In addition, verifies payor information using appropriate online resources, including real time eligibility resources as well as payor websites. Conducts accurate patient arrival in ED Triage by prioritizing acuity by understanding chief complaints, in accordance with the EMTALA actCompletes registration functions via bedside registration in high volume locations such as the ED, APS, inpatient units, outpatient lab, and other areas as determinedUtilizes various databases and specialized computer software for coverage and eligibility verifications, determine patients’ out of pocket financial responsibility and/or to identify sources of payment for servicePartners with colleagues in Emergency Department/Acute Psychiatric Services and other critical care areas to quickly establish the accurate identity of patients to ensure optimal patient flowExplains, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agenciesPlays a critical role in revenue cycle and reimbursement, by ensuring accurate and eligible payer information, along with financial responsibility, prior to claims processingMakes appropriate referrals (i.e. Patient Financial Counselors, Billing) based on individual patients’ situation and needs, such as uninsured or underinsured statusProvides excellent customer service and timely response to questions and issues. Exhibits de-escalation skills when working with patients in high stress situations. Ensures patient and employee safety by completing organization safety eventsComplies with all state and federal laws and regulations related to patient privacy and confidentiality, such as HIPAAWorks daily assigned work queues for all compliance related admission and discharge forms (IMM, MOON, SON), billing account and claim edit WQs, and AMRTC workflowsAssist with mentoring and onboarding of new staff, as directed by Team CoordinatorRounding to collect outstanding co-pays, and compliance formsAll job functions at discretion of management teamQualificationsQUALIFICATIONSMinimum Qualifications:2 or more years clerical experience in health care revenue cycle operations, collections, admissions, registration, etcBi-lingual strongly preferred, required in some positions-OR-An approved equivalent combination of education and experiencePreferred Qualifications:Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteriaExcellent verbal and written communication and interpersonal skillsAbility to work independently with minimal supervision, within a team setting and be supportive of team membersProficient with Microsoft OfficeAbility to analyze issues and make judgments about appropriate steps toward solutionsKnowledge/ Skills/ Abilities:Knowledge of registration processIncreased knowledge of insurance coverages and payer policiesIncreased knowledge of Medicare billing requirements for admission, continued stay and dischargeAbility to communicate with patients and families under sometimes stressful circumstancesStrong in-person and telephone communication skillsExperience with electronic health record or similar software program; EPIC preferredKnowledge of payor programsKnowledge of applicable federal and state regulationsDetail oriented; critical thinking skillsJob Level: StaffEmployee Status: Regular