Business Analyst

Organization Department of Children and Youth Work Location Children&Youth N. High Complex 246 North High Street Columbus 43215 Primary Location United States of America-OHIO-Franklin County-Columbus Company Description Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work! To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov. Location Requirements DCY’s core hours of operation are Mon-Fri from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across DCY divisions. Employees may begin as early as 7:00am & as late as 9:00am, based on supervisory approval. This position performs work on-site daily at DCY’s office space. Job Description DCY is seeking a team-oriented professional to provide support for process automation projects such as OCLQS, TAP, OB, and OPR. Key Responsibilities Conduct business and systems analysis to support IT projects and process automation. Analyze current business processes, identify gaps, and recommend compliant, technology driven improvements. Elicit, document, and validate business and system requirements in collaboration with program, IT, and vendor stakeholders. Define project scope and produce detailed documentation such as BRDs, functional specifications, and related artifacts. Maintain working knowledge of agency systems and relevant programs/policies (e.g., OCLQS, TAP, OB, OPR). Serve as liaison between program areas, IT teams, external partners, and contractors to ensure clear communication and alignment of expectations. Develop process models, workflows, and diagrams to support system design and stakeholder understanding. Review system design documentation for alignment with business needs, regulatory requirements, and state/federal policies. Support system implementation, including stakeholder coordination, end user support, and transition activities. Provide operational and technical support to internal teams, agency partners, and contractors. Develop and execute test plans, test cases, and user scenarios to validate system functionality. Perform system validation and quality assurance by comparing outputs to requirements and expected results. Assist with data conversion, migration, and integration activities. Interpret federal and state statutes, rules, and policies to ensure compliance in system design and functionality. Troubleshoot system issues by identifying, documenting, and tracking defects through resolution. Deliver help desk and user support services, addressing system related inquiries and resolving issues promptly. Additional Duties Support user acceptance testing (UAT) and coordinate stakeholder sign off. Maintain and update system documentation, including job aids and user guides. Track project tasks and maintain project related documentation. Participate in backlog refinement, prioritization, and sprint planning. Analyze system data and metrics to support decision making and continuous improvement. Pay Information Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below. Months of Employment At Hire 6 months 18 months 30 months 42 months 54 Months 66 Months 78 Months Pay Range 1199/13 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Hourly $36.01 $37.75 $39.64 $41.53 $43.56 $45.72 $47.95 $50.37 Annual $74,901 $78,520 $82,451 $86,382 $90,605 $95,098 $99,736 $104,770 The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. Status of posted positions You can check the status of your application online be signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to View email address on click.appcast.io. Benefits At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. Qualifications -Or for position involving process automation project for another computer system, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying laws, policies & procedures mandated by Ohio Department of Job & Family Services that are pertinent to business work flows for which computer system is being designed & using human services legacy system such as Ohio Benefits, SACWIS, SETS, or CCIDS; 6 mos. trg. or 6 mos. exp. in operating personal computer & using office system software, that is Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package. Note: This option requires the employing agency to develop and have position specific minimum qualifications approved by the Ohio Department of Administrative Services. -Or completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note: this required education and/or experience shall not be applied to satisfy one of the following), AND In addition, must meet one of the following, whichever is pertinent to process automation project to be assigned: ForOhio Benefits System positions, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included applying public assistance laws, policies & procedures mandated by Ohio Department of Job & Family Services & using Ohio Benefits; 6 mos. trg. or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package. Job Skills: Information Technology The Ohio Department of Children and Youth does not provide employment‑based visa sponsorship. All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application. Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position. Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6‑month period. Applicant with a failing score in the same position may not re‑take the same selection device for a 6‑month period. Travel required, as needed. Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting. #J-18808-Ljbffr