IT Technician

I.T. Technician

As a global pioneer in oil-free centrifugal chiller technology with an expanding portfolio of thermal management solutions, Smardt is dedicated to delivering high-efficiency and energy-saving systems for industries, real estate developments, health care and educational centers worldwide. Smardt operates manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees. With a focus on reliability, performance, and environmental stewardship, Smardt continues to redefine industry standards through advanced engineering and a commitment to a more sustainable future.

What You'll Do:

• Provide technical support for hardware, software, and network issues.
• Utilize the Manage Engine suite of tools to monitor, manage, and maintain IT infrastructure.
• Document and maintain accurate records of IT support activities and resolutions.
• Participate in on-call rotation and provide after-hours support as needed.
• Provide training and guidance to end-users on IT-related topics.
• Responding promptly to IT queries and issues.
• Assisting in installation configuring, and maintenance of IT equipment.
• Possibly participate in local Business improvement meetings to report and synchronize systems enhancements requirements to the Global IT team
• System maintenance and upgrades
• Conduct routine checks to ensure secure and efficient system operation.
• User assistance and training
• Providing guidance to users
• Collaboration and Teamwork
• Working with the global IT team to resolve complex issues and contribute to projects.
• Other duties as required.

What You'll Bring:

Skills and Competencies:

• Demonstrated experience working with operating systems, hardware troubleshooting, software applications, and networking.
• Proven track record in providing technical support and troubleshooting IT issues efficiently and effectively.
• Experience in assisting with the installation, configuration, and maintenance of IT equipment and systems.
• Experience with Windows operating systems.
• Familiarity with network protocols, hardware, and software.
• Familiarity with Business Central or SAP business processes is considered a plus

Education and Experience:

• Degree or diploma in IT or a related field

What We Offer:

• Competitive salary
• 100% employer-paid medical and dental benefits
• Retirement savings plan with employer contributions up to 6%
• Dynamic team within a high-growth company
• Company events and team-building activities
• Ongoing training and professional development opportunities

Candidates will be required to undergo a background and reference check prior to hiring.

SMARDT is a proud equal opportunity employer. We are committed to creating an inclusive and diverse workplace and welcome applications from individuals of all backgrounds.