Dental Practice Manager

Practice Leader

Webster Dental Care has proudly served the Chicagoland community through exceptional dental care and hospitality for nearly 50 years. We currently operate nine practices with 50+ doctors and 200+ professionals.

The foundation of our success is our team. We seek to offer career opportunities, not just a job, where every colleague is supported and can maximize their individual potential and contribute to our collective success. Webster is a collaborative community, where every function and every person is critical to the overall success of the team. To support this, we pursue continuous education, invest in professional development, and constantly innovate through the adoption of cutting-edge technology.

Your Impact:

The Practice Leader (PL) is responsible for leading all operations of their office, including: leadership, serving your team, patient hospitality, financial performance, operational efficiencies, and healthcare compliance. We expect all Practice Leaders to commit to extreme ownership; a leadership philosophy predicated on the mentality that you are responsible for all successes and shortcomings within your domain. This requires radical humility, obsession with discipline and excellence, eagerness for professional growth, and dedication to developing your team.

We'll trust you to:

• Provide exceptional patient service through unreasonable hospitality, maintaining a culture that ensures every patient leaves our care with a "WOW" factor
• Produce and review weekly and monthly key performance indicators (KPIs), manage profit and loss, align your team to pursue office production goals
• Consult with patients on treatment coordination, with the standard of always doing what is in the best interest of the patient
• Instill and uphold all policies, procedures, and systems, including patient financial accounts, ensuring accuracy and timely collection of co-pays, co-insurance, and other fees
• Invest the time and energy in supporting the development of your team, including recruitment, onboarding and training, management, and retention
• Lead, and take ownership and responsibility of all operational and physical (facilities) aspects of your office

You'll need to have:

• Minimum experience of two-years managing a dental team of direct reports
• High school diploma; college degree preferred (or 5+ years of dental office management)
• Experience with dental practice management software (Eaglesoft preferred)
• Commitment to excellence, leading with an extreme ownership mindset, and a focus on unreasonable hospitality
• Attention to detail, proactive and solutions-oriented approach
• Confidence in communicating (both verbal and written) effectively and with clarity, with strong interpersonal skills and a desire to lead and work across interdisciplinary teams
• Motivation to be a self-starter with intellectual curiosity
• Experience with Microsoft Suite (Word, Excel, Outlook, Teams, PowerPoint, SharePoint)

What we offer:

Webster strives to support the total well-being of its employees by providing a rewarding experience that enables you to balance your commitments to your career, family, and community. Our benefits include:

• Competitive compensation that aligns incentives with performance
• 401(k) match
• Paid-time off
• Medical, vision, and in-house dental
• Leadership development