Residence Experience Coordinator Winter '26 - '27

Residence Experience Coordinator

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world's only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club's Residential Services is currently seeking candidates for a Residence Experience Coordinator for the upcoming Winter season! Our Winter employment months are November April.

The purpose of the Residence Experience Coordinator is to create lasting memories by ensuring our Members and guests unforgettable, once in a lifetime, experiences. The Residence Experience Coordinator will also serve as a source of information and provide guest service support to Members and guests in YCPM managed homes throughout the Club.

Major Responsibilities:

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.

• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Cabins & Rentals, or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Being the primary point of contact for the rental program client to which they are assigned.
• Preparing rental residences with a critical eye to detail, ensuring cleanliness is upheld to standards of operation.
• Responsible for arrival preparations of rental homes and start-to-finish arrival experience, including but not limited to:
• Greeting guests upon arrival.
• Assisting in familiarizing guests with the home and home systems.
• Overseeing and fulfilling special requests from Members and guests of the rental program.
• Coordinating with Housekeeping and Property Management teams for all rental reservations.

Other Duties and Responsibilities:

• Conversing with the Members and guests in a hospitable and professional manner.
• Being accessible for Member and guest needs during their visit.
• Maintain inventory and ensure items are in stock.
• Ensure standards for quality, privacy, customer service, and Club culture expectations are met.
• Work as a liaison between the sales department and their prospective Members to define, secure, and execute any special requests during the Member's visits to the portfolio of homes in the Rental Program.
• Work closely with the Residential Shopping team in executing grocery requests to ensure completion.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance, and consistency standards.

• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and teammates with professionalism and respect at all times.
• Maintain privacy of Members, guests, and facilities at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers, and directors/VPs.
• Perform work in a safe and high quality manner.
• Ensure workspaces are always neat and organized.
• Project a favorable image of Yellowstone Club at all times.

• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands. This includes the ability to work one night audit shift per week.

• Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required:

• High school diploma, GED or vocational training or job-related course work
• 6 months to 1 year of customer service or related experience
• Strong communication and correspondence skills with the ability to maintain sound working relationships and communications with Members, management, and staff

Experience/Education Preferred:

• 1-2 years of hospitality experience at a hotel, private club, or other hospitality venue

Certificates & Licenses:

• Valid US Driver's License
• All drivers must be at least 19 years old with 3 years of driving experience.

Computer Skills:

• Proficiency in basic technology including smartphones, computers, and email.
• Intermediate level of experience in Microsoft Office systems.

Language Ability:

• Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability:

• Able to perform basic math calculations.

Reasoning Ability:

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to talk and/or hear. The employee is constantly required to stand and walk, climb or balance and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is frequently required to lift up to 30 pounds. The employee is also required to have visual acuity to perform an activity such as but not limited to: preparing and analyzing data and figures, reading plans and project related materials, visual inspection involving property maintenance, drive a Club vehicle, inspect for hazards and safety violations, and/or operate machinery as related to the position. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.

Receipt and Acknowledgment:

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.