Senior Customer Success Manager

Senior Customer Success Manager

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

As we expand our product portfolio, we are seeking a Senior Customer Success Manager focused on driving adoption, mission success, and expansion of Raptor, Vantor's next-generation drone video exploitation and operational intelligence platform.

In this role, you will serve as the primary customer advocate and trusted advisor for Raptor users across the Department of Defense and broader U.S. Government. You will work closely with operators, analysts, program managers, and mission leaders to ensure successful deployment, adoption, and operational integration of Raptor into mission workflows.

You will partner closely with Product, Engineering, Sales, and executive leadership to identify emerging use cases, capture customer feedback, drive product adoption, and uncover expansion opportunities. Success in this role requires a combination of operational credibility, customer engagement expertise, and a deep understanding of UAS, ISR, targeting, and operational decision-making environments.

This role is eligible to work remotely within the United States, with preference for candidates located in Herndon, VA

What You'll Be Doing

Customer Adoption & Mission Success

• Serve as the primary post-sale customer success lead for Raptor customers across the Department of Defense and U.S. Government.
• Develop customer success strategies that drive adoption, operational integration, and long-term mission value.
• Establish and maintain trusted relationships with operators, analysts, program managers, technical stakeholders, and senior leaders.
• Drive successful onboarding, training, and user enablement programs that accelerate customer time-to-value.
• Monitor customer engagement, usage, and mission outcomes to identify adoption opportunities and potential risks.

Expansion & Growth

• Identify and develop new operational use cases that expand Raptor adoption within existing customer organizations.
• Partner with Sales and Business Development teams to support account growth, renewals, and expansion opportunities.
• Act as a strategic advisor to customers by aligning Raptor capabilities with evolving mission requirements.
• Support customer demonstrations, operational evaluations, pilots, and mission exercises that showcase Raptor's value.

Voice of the Customer

• Collect, synthesize, and communicate customer feedback to Product and Engineering teams.
• Influence product roadmap priorities by representing operational requirements and user needs.
• Help shape future product capabilities by identifying emerging mission challenges and technology gaps.
• Serve as the internal subject matter expert on customer workflows, mission requirements, and operational environments.

Cross-Functional Leadership

• Collaborate closely with Product, Engineering, Sales Engineering, and Program teams to ensure successful customer outcomes.
• Support customer deployments, issue resolution, and operational readiness activities.
• Represent Vantor at military exercises, demonstrations, conferences, industry events, and customer engagements.
• Maintain accurate customer success plans, adoption metrics, account health reporting, and CRM records.

Minimum Requirements

• Active TS/SCI clearance preferred; ability to obtain and maintain a security clearance required.
• Bachelor's degree in Business, Engineering, Computer Science, Geospatial Science, Military Studies, or related field.
• 5+ years of experience in Customer Success, Program Management, Account Management, Mission Operations, Business Development, or related customer-facing roles supporting government customers.
• Demonstrated experience working with Department of Defense, Intelligence Community, or Federal Government organizations.
• Strong understanding of customer adoption, stakeholder management, and enterprise software implementation.
• Experience engaging with both operational users and executive stakeholders.
• Excellent communication, presentation, relationship-building, and problem-solving skills.
• Ability to translate technical capabilities into operational outcomes and mission value.

Preferred Qualifications

• Direct experience within the UAS/drone ecosystem, preferably with a drone manufacturer, ISR technology provider, geospatial company, defense technology organization, or mission software company.
• Strong understanding of ISR workflows, intelligence operations, video exploitation, geospatial analysis, and operational decision-making processes.
• Prior military experience strongly preferred, particularly in UAS, ISR, fires, targeting, special operations, aviation, intelligence, or tactical operations.
• Familiarity with mission systems including command and control platforms, sensor integration, targeting systems, geospatial tools, mission planning systems, or strike platforms.
• Experience supporting organizations such as USSOCOM, Air Force, Army, Marine Corps, NGA, DIA, Combatant Commands, or other operational mission customers.
• Understanding of mission workflows including F3EA, F2T2EA, sensor-to-shooter operations, dynamic targeting, and operational planning.
• Experience supporting AI-enabled, ISR, geospatial, mission command, or operational intelligence platforms.
• Experience working in startup, venture-backed, or emerging product environments where customer feedback directly influences product development.
• Familiarity with customer success platforms, CRM systems, and adoption analytics tools.

Pay Transparency: To support pay transparency, Vantor includes salary ranges in all U.S. job postings. Starting pay for this role will fall within the listed range and will be based on factors such as experience, qualifications, skills, location, and market conditions. Candidates who meet the minimum requirements for the role should not expect to receive compensation at the top of the range. The listed range reflects the expected pay for this position, and final offers will be determined based on each candidate's experience, expertise, and alignment with the role.

The pay for this position within the Washington, DC metropolitan area is: $119,000.00 - $158,000.00 - $173,800.00 annually.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at:

Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.

The date of posting can be found on Vantor's Career page at the top of each job posting.

To apply, submit your application via Vantor's Career page.

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.