Pharmacy Operations Manager

Role Summary The Pharmacy Project Manager for the Medical Kit Team oversees the end-to-end production of home and travel medical kits for members. Working within a pharmacy environment, this role is responsible for managing the production of approximately 500 kits per month, each containing around 35 prescriptions. The ideal candidate is an organized, detail-oriented operations leader who can balance regulatory compliance, team performance, and production efficiency in a pharmacy setting. Core Responsibilities Manage the monthly production of ~500 home and travel medical kits, each containing approximately 35 prescriptions Develop, document, and continuously improve standard operating procedures (SOPs) for kit assembly and quality control Monitor production workflows to ensure kits are assembled accurately, on schedule, and in compliance with pharmacy regulations Oversee inventory management of prescription medications, OTC items, and packaging materials Coordinate with pharmacists and pharmacy technicians to ensure accurate prescription fulfillment within each kit Team Management Supervise, mentor, and evaluate production team staff including pharmacy technicians and kit assembly personnel Manage scheduling, workload distribution, and staffing needs to meet monthly production targets Conduct onboarding and ongoing training for new team members Foster a culture of accuracy, accountability, and member-first quality Compliance & Quality Assurance Maintain accurate records for prescription dispensing, lot tracking, and expiration date management Conduct quality control checks and audits; investigate and resolve errors or member complaints Manage recalls, drug shortages, or formulary changes affecting kit contents Reporting & Strategic Planning Track and report on key performance indicators (KPIs) such as kit accuracy rates, production throughput, and cost per kit Provide regular updates to pharmacy leadership on production status, risks, and improvement initiatives Collaborate with clinical and member services teams to anticipate changes in kit requirements or member needs Lead capacity planning efforts to scale production as membership grows Work Environment On-site pharmacy production environment; regular presence on the production floor required Collaborative team of pharmacists, pharmacy technicians, and kit assembly staff Fast-paced, quality-driven setting with monthly production cycles and ongoing process improvement Salary: $75,000 - $90,000 Required Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field 5+ years of experience in operations, project management, or production management Demonstrated ability to manage high-volume, detail-intensive production workflows Strong leadership skills with experience managing cross-functional teams Proficiency in data analysis and reporting; comfortable working with KPIs and operational metrics Excellent organizational, communication, and problem-solving skills Preferred / Nice to Have Experience working in a pharmacy, pharmaceutical production, or regulated healthcare environment Familiarity with pharmacy dispensing systems, prescription workflows, or medication management Pharmacy Technician certification (CPhT) or knowledge of pharmacy operations Benefits Excellent health and wellness benefits, fully covered by Atria, effective date of hire OneMedical membership for employees & dependents, giving access to 24/7 virtual care Fertility & family planning Company-covered preventive health screenings through partner hospitals (calcium score) Fitness Perks, including Wellhub + 401k contributions and 4% match starting after 6 months Flexible Time Off Continuing medical education (CME) and CEU support for professional licensure #J-18808-Ljbffr Atria Physician Practice New York PC