Client Account Manager, App Dev Enterprise

Client Account Manager, App Dev Enterprise

We're looking for a Client Account Manager to join our App Dev Enterprise team in New York. Our App Dev team partners with Mobile App Developers globally, consulting clients on how to successfully grow their businesses by leveraging the best of Reddit's platform capabilities. This team also partners with our XFN product and tech teams to represent their clients' interests, influencing the future of Reddit ads.

In this role, the Client Account Manager will nurture client partnerships by leading campaign strategy, execution, optimizations, and reporting to drive measurable business outcomes. Our Client Account Managers also play a key role in proactively identifying and pitching upsell opportunities to help advertisers derive the most value from their marketing on Reddit and grow their overall book of business.

Please note that this role is required to work in person from our New York City office 1-2 days per week.

Responsibilities:

• Client Partnership Growth
• Collaborate with Client Partners to meet or exceed your clients' marketing goals
• Proactively manage and deepen relationships with existing advertising partners and their agency counterparts to drive year-over-year revenue growth
• Be a trusted partner by advising clients on their full funnel objectives, especially with mobile app marketing, and crafting thoughtful and creative media plans
• Ownership of brand and media agency education, office hours, and performance check in's, effectively communicating Reddit's value proposition, solutions, and best practices for advertising on the platform
• End-to-End Campaign Ownership
• Lead end-to-end campaign launch execution, supporting clients with setup and delivering insightful optimization recommendations to agency and client partners
• Act as the primary point of contact for internal account operations, including revenue delivery, troubleshooting issues, and escalations when necessary
• Collaborate with Ad Ops, Product to ensure effective campaign delivery and resolve any technical hurdles
• Insights, Reporting & Upselling
• Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
• Strategically identify and pitch upsell opportunities to clients to contribute to account growth
• Leadership & Cross Functional Collaboration
• Mentor and train other team members
• Proactively seek and represent client needs and asks to cross-functional stakeholders
• Shape Reddit's native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Proactively identify areas of improvement and drive the execution of solutions

Required Qualifications:

• 4-7 years of experience in advertising sales and account management
• Deep industry expertise in mobile apps, mobile User Acquisition funnels, and MMPs
• Strong understanding of customer marketing funnel and traditional marketing ecosystem
• Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Proficient at upselling with a proven track record of growing client spend
• Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
• Tenacious and entrepreneurial approach to working through product, process, and client challenges
• Experience cultivating strong relationships with external partners
• Exceptional communication and interpersonal skills
• Ability to work in a fast-paced and unstructured work environment
• High attention to detail
• Proficiency in Excel preferred
• BA / BS degree or equivalent work experience

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave