Account Manager

Job Description

We’re looking for a highly organised and customer-focused Account Manager to take ownership of client projects and ensure everything runs smoothly from order through to completion.

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This is a hands-on coordination role where you’ll work closely with customers, suppliers, internal teams, and outside sales representatives. You’ll be responsible for keeping projects moving, managing expectations, resolving issues, and making sure customers receive a consistently high level of service.

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The position is based in Chicago’s western suburbs and operates on a hybrid basis, with four days per week in the office and one day working remotely. Candidates should therefore be based within a reasonable commuting distance of the area.

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The Role

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You’ll act as a key point of contact for customers once an order has been placed, helping coordinate all of the moving parts required to deliver successfully.

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Key responsibilities include:

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• Manage multiple customer accounts and active projects at different stages
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• Coordinate with customers, vendors, outside sales representatives, and internal teams
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• Track orders, timelines, specifications, materials, and key deliverables
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• Keep customers updated throughout the process
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• Identify potential delays or issues and work proactively to resolve them
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• Ensure information is accurate and projects remain organised
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• Balance customer requirements with operational and supplier considerations
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• Take ownership of customer requirements from order through to completion
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• Build strong, long-term relationships through reliable communication and service
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What We’re Looking For

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We’re looking for someone who is organised, detail-focused, and comfortable managing several priorities at once.

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You should be:

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• Highly organised with strong attention to detail
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• Confident managing multiple customer accounts and ongoing projects
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• A strong communicator with excellent customer service skills
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• Comfortable working with suppliers, sales teams, and internal departments
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• Proactive and able to identify problems before they escalate
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• A strong problem solver who can remain calm under pressure
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• Accountable and comfortable taking ownership of customer requirements
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• Experienced within manufacturing, industrial, packaging, distribution, or a related environment
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• Able to commute to the office in Chicago’s western suburbs four days per week
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Previous experience within account management, customer service, project coordination, manufacturing, packaging, or supply chain would be beneficial.

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The Opportunity

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This is a strong opportunity for someone who enjoys being the central point of contact for customers and coordinating complex orders behind the scenes.

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You’ll join an established team where communication, execution, customer service, and long-term relationships are at the centre of the role.

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Salary: $70,000–$80,000

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Working Pattern: Four days in the office, one day remote

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Location: Chicago western suburbs

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Benefits: 401(k), health benefits, and additional company benefits