Operational Key Account Manager

Job Description

Operational Key Account Manager | Addison, IL | Salary up to $95,000 + Bonus

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This is a hands-on operational role supporting and managing key customer accounts across Air and Ocean freight, ensuring shipments move efficiently while maintaining a high level of customer service.

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You will act as a key point of contact for major accounts, coordinating closely with customers, overseas offices, carriers, customs brokers, warehouses and internal operations teams.

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Compensation & Benefits

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• Salary up to $90,000, depending on experience
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• Bonus opportunity
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• Hybrid working arrangement
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• Comprehensive benefits package
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• Opportunity to join an established international freight forwarding organization
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• Career development and progression opportunities
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Key Responsibilities

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• Manage the day-to-day operational requirements of key Air & Ocean freight accounts
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• Serve as the primary operational contact for assigned customers
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• Coordinate international shipments from booking through final delivery
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• Monitor shipment status, milestones, exceptions and delivery schedules
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• Work closely with overseas offices, carriers, truckers, warehouses and customs brokers
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• Resolve operational issues quickly and provide proactive updates to customers
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• Review shipping documentation and ensure accuracy and compliance
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• Coordinate import and export activities across Air and Ocean freight
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• Identify opportunities to improve processes, service levels and operational efficiency
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• Maintain strong relationships with key customers and understand their specific requirements
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• Track and report on account performance, service levels and operational KPIs
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• Work closely with internal sales and operations teams to ensure customer expectations are consistently met
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Requirements

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• 3+ years of experience within international freight forwarding
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• Strong hands-on experience across Air & Ocean freight
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• Previous experience managing key accounts or major customer relationships
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• Strong knowledge of international import/export procedures
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• Experience coordinating shipments with carriers, overseas agents, customs brokers and other service providers
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• Excellent customer service and communication skills
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• Strong problem-solving and organizational abilities
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• Ability to manage multiple shipments and priorities in a fast-paced environment
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• Experience with a freight forwarding operating system such as CargoWise is preferred
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