Fire Alarm Service Team Leader

Project/Service Team Leader

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project/Service Team Leader to join our amazing culture. As a Project/Service Team Leader, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Project/Service Team Leader.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You'll Do With "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Coordinator to assist in the overall coordination of specific projects; makes recommendations regarding potential changes in scope and identifies ways to continuously improve customer satisfaction.
• Oversees overall site management of project(s) for successful and timely completion within budget and scope of work as required by the contract. Works with the Project Coordinator to prepare project installation plan and implement job procedures.
• Supervises Project Specialists, Installers and subcontractors in the field. May perform managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work.
• Coordinates and supervises subcontractors including directing on-site activities and verifying quality assurance standards.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems; may adapt procedures, processes, tools to meet the more complex requirements of the job.
• Strong programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well without supervision.
• Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; advanced math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc).
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver's license required.
• Strong verbal, written and interpersonal communication skills.
• Advanced organizational skills and the ability to handle multiple projects simultaneously.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: College degree, trade school or equivalent experience

Minimum Experience:

• 5+ years' experience servicing & troubleshooting enterprise-level fire alarm systems

Preferred Experience:

• NICET Certification
• EST Certification
• People supervision/management experience

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

The anticipated compensation of this position is $40 - $46 per hour.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Qualifications

Licenses & Certifications

Required

Drive Not CDL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.