PS Health Care Assistant

Announcement

Details


Open Date
08/10/2026


Requisition Number
PRN45874B


Job Title
PS Health Care Assistant


Working Title
Triage HCA/CNA


Career Progression Track
UGR


Track Level

FLSA Code
Nonexempt


Patient Sensitive Job Code?
Yes


Standard Hours per Week
40


Full Time or Part Time?
Full Time


Shift
Day


Work Schedule Summary


Monday - Friday, 8:00 AM to 5:15 PM (Start and end times may vary within this timeframe).

This position is full-time, 40 hours per week. Regular and punctual attendance is required.

VP Area
U of U Health - Academics


Department
00848 - Pediatric Administration


Location
Other


City
Salt Lake City, UT


Type of Recruitment
External Posting


Pay Rate Range
$18.13 to $23.48


Close Date
11/10/2026


Priority Review Date (Note - Posting may close at any time)

Job Summary

Job Summary

The Department of Pediatrics at the University of Utah School of Medicine is seeking experienced Certified Nursing Assistants to join our Ambulatory Clinical Care operation. The ambulatory group consists of 12+ pediatric specialty divisions and service lines.

This position supports one or more of these specialty divisions and provides assistive care to patients and their families. Incumbents facilitate the efficient delivery of ambulatory patient care, support the professional role of the licensed staff, and provide support and assistance as directed by licensed staff in rendering basic healthcare to the patient. In this position, incumbents also assist with clerical functions as a multi-skilled auxiliary worker. Incumbents will support designated pediatric specialties.

The University of Utah offers a comprehensive benefits package including:

• Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to $25,000
• Variety of elective insurance coverage , including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Free transit on most UTA services
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• Professional development opportunities

Additional benefits information is available at

Responsibilities

Essential Functions

• Handle incoming medical calls; support patient care coordination by engaging with patients, families, clinical teams, and other stakeholders, conducting chart reviews, and problem-solving to address patient needs efficiently over the phone.
• Alert care providers to significant changes in patient conditions or other critical information.
• Place outbound calls, under physician direction, to relay results, reminders, and care instructions to patients and families.
• Process medication refill requests per division-specific protocol.
• Deliver patient education as directed and in line with Health Care Assistant or Certified Nursing Assistant training, guidelines, care process models, and clinical guidelines.
• Assist providers and clinical staff with patient-related paperwork and other division specific administrative functions as directed.
• Ensure strict adherence to patient privacy and confidentiality standards.
• Actively participate in customer service efforts and quality improvement initiatives.

Comments

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.

Minimum Qualifications


Required
Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.
Current certification as a Nursing Assistant with the State of Utah,or completion of first round of clinical and current enrollment in approved nursing education program or successful completion of RN program.
For those enrolled in a nursing program, incumbents have three months from completion of RN program to obtain an RN license. If an RN license is not obtained by the end of those three months, the incumbent must immediately obtain a current CNA.
Individuals in this job code with an RN license must also have a CNA certification if they remain in it longer than three months.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences

Preferences:

• Proficiency in computer operations, including using Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Ability to navigate customer electronic medical record (EMR) software.
• Strong typing and data entry skills with accuracy and speed.
• Excellent verbal communication and customer service etiquette over the phone.
• Ability to troubleshoot basic technical issues and assist in problem-solving.

Applicants will be screened according to preferences.

Type
Benefited Staff


Special Instructions Summary

Additional Information


The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at View phone number on click.appcast.io for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at View phone number on click.appcast.io or View phone number on click.appcast.io or University Human Resource Management at View phone number on click.appcast.io if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page .

Online reports may be submitted at

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.