Field Services Representative I Install - Indirect

Builders FirstSource Job Opportunity

Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Job Title

Construction Service and Product Issue Resolver

Purpose

Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

Essential Duties and Responsibilities

Investigate/examine the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings. Recommend replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness. Negotiate and approve third party repair/adjustment; inspect completed work for quality adherence. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.

Competencies

Knowledge of company products Knowledge of company product pricing, discount and estimating formulas and guidelines Strong attention to detail Knowledge of basic math and measurement skills Good communication and interpersonal skills Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program Valid Driver's License

Work Environment / Physical Activity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Work is performed on both company and customer sites and involves driving to customer locations. May involve walking on uneven ground of a potential customer construction site.

About Builders FirstSource

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day. At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple provide great plans that help you and your family to live happier, healthier and more secure lives.