In-House Marketing Concierge

Job Description

Job Description

Recognized as a leader in the vacation ownership industry, Vacation Village Resorts by Vacatia has sent family and friends on memorable vacations since 1981. Our Company offers deeded real estate interests at more than 30 resort and affiliate properties and has generated a worldwide owner base that exceeds 400,000 families. From mountaintops to beachfront, our resorts are located in some of the most popular vacation destinations in the U.S.

At Vacation Village Resorts by Vacatia, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners.

We are seeking a In-House Marketing Concierge to proactively support marketing initiatives, engage prospective and current owners, and generate awareness and interest in Vacatia’s vacation ownership offerings. The ideal candidate will possess a strong guest-centric focus and a drive to achieve measurable results. Location: Vacation Villages at Weston, FL / On-Site

Why You’ll Love Working at Vacatia

• Build the Future: Lead from the front by taking high-impact morning tours and setting the pace for modern vacation ownership sales.
• Impact That Matters: Directly contribute to the team's collective success by resolving customer concerns and securing affordable purchase options.
• Innovation at Scale: Leverage financial expertise and market data to navigate a performance-driven, high-energy resort environment.
• Culture of Growth: Engage in a supportive, people-focused atmosphere that prioritizes coaching, motivation, and continuous professional development.

Your Impact

• Selling and promoting vacation packages and ownership opportunities by scheduling and booking presentation tours for guests and visitors.
• Managing tour slots using the arrival manifest, and contacting pre-arrival guests, in-room guests, and owner referrals via phone to invite them to presentations, as well as checking in guests/owners.
• Providing exceptional customer service while actively promoting vacation packages and tours, and offering general concierge services (e.g., local recommendations).
• Completing necessary paperwork (daily call logs, reservation forms), maintaining accurate system records, and strictly adhering to gifting procedures and limits.

What You Bring

• 1+ years of experience in marketing or sales in timeshare or vacation ownership industries preferred.
• Proven ability to support and engage customers, and contribute to measurable results.
• Strength in communication, collaboration, and customer service.
• Ability to manage multiple priorities, adapt to changing needs, and deliver high-quality work.
• Basic computer knowledge.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K with Match
• Life insurance and Accidental Death and Dismemberment (AD&D) insurance
• Paid Time Off
• Wellness Program (subject to provider availability)
• Employee Assistance Program
• Tuition Reimbursement Assistance
• Employee Discounts (Tickets at Work, Perks at Work)

Join Us

Join us at the start of something big. If you’re ready to lead change and build what’s next in vacation ownership, we’d love to hear from you.